South Warwickshire NHS Foundation Trust

Got flu? Stay home!

People with coughs, colds and flu are being urged to look after themselves at home and stay away from A&E departments, as hospitals fill up.

Health experts at NHS South Warwickshire CCG are encouraging people with flu-like symptoms to stay at home, away from work and school, take pain-relieving paracetamol, keep well hydrated and rest instead of attending A&E.

The advice comes as the A&E department at Warwick Hospital is experiencing extreme pressure from people turning up for treatment of colds and flu. Dr. David Spraggett, Chair of NHS South Warwickshire CCG, said: “A&E is for serious accidents and emergencies only. Mild illnesses such as colds and flu are better treated at home. If you think you have flu, our advice is to keep well hydrated by sipping lots of water, take over-the-counter pain-relieving medication if you need to, keep warm and get plenty of rest.”

Members of the public are asked to help their local A&E departments across Coventry and Warwickshire, which are all currently very busy, by taking on this advice.

Emergencies are life threatening or critical situations such as a suspected heart attack, chest pain, unconsciousness, heavy blood loss, suspected broken bones, deep wounds such as stab wounds, severe breathing difficulties or a head injury. Attend A&E or call 999 if you are suffering from any of these.

For non-emergencies, there are a lot of other services to help you. For most winter ailments such as coughs and colds, the local pharmacist is the best place to go or you can contact your GP. NHS Direct is available to advise you 24 hours a day all year round, 365 days a year call 0845 4647 or visit


Trust Recommended by Patients in New Test

Impressive monthly results have shown that South Warwickshire NHS Foundation Trust (SWFT) has been within the top nine performing Trusts in the region for the last 6 months in the results from the ‘friends and family test’.

The test which will run nationally from April was introduced by the Prime Minister and asks patients whether they would ‘recommend a NHS service that they have experienced to their friends and family.’

Patients are asked to rate their opinion on a scale from ‘Very Unlikely to Very Likely’ and the results are used as an indicator of patient experience. The results from all Trusts are then analysed and ranked in a league table.

SWFT has been at the top end of the league table for the last six months, reaching as high as number 4 in October 2012 (number 3 out of NHS Acute Providers (non-specialist hospitals)).  The region covers all trusts in the East and West Midlands and the East of England, an area covering around a quarter of the Country.

Each department within both the hospital and community settings are responsible for asking patients to complete the question. Departments are then encouraged to display their results in their areas so they can show other patients the feedback and if necessary, how improvements are being made.

The results come a year after Warwick Hospital was rated as the 4th most recommended NHS acute hospital in the country by the Dr Foster Hospital guide. These results were calculated by the responses left by patients on the NHS Choices website and consistently, Warwick Hospital continues to be rated ‘4 out of 5 stars’.

The Trust is working alongside the specialist patient experience company – iWantGreatCare, which has taken the responsibility of collating, analysing and reporting mandatory data. iWantGreatCare is a free Friends and Family Test solution to NHS Trusts, which gives patients a choice about how they can provide their feedback. Patients will be offered a paper form as part of the discharge process, as well as being directed to a customised Trust website, where they can provide online feedback if they prefer. To give feedback on the Trust’s services you can visit

Glen Burley, Chief Executive said “Patient experience is a really important measure of quality and therefore it is great that we have been amongst the top Trusts from the start. We can always learn a lot from patient comments so the Trust will continue to use patient feedback to drive our services forward.”

Helen Lancaster, Director of Nursing added “The feedback from patients on their experience across the community and our hospitals is essential for each department to gauge how well they are performing. Many of our teams have made improvements on the back of the suggestions made by patients.”

The Trust is encouraging patients and service users to answer the ‘friends and family test’.  Staff from wards/departments will be able to supply patients with the question to complete.

Notes to editors:

SWFT scores for the last 6 months:


Number on League Table

Number when only looking at NHS Acute Providers (non-specialist)



















For more information please contact communications on 01926 495321 ext 8383

You can find out more information about the ‘Friends and Family test’ here Please note: the link to the league tables is at the bottom of the page.

Photo Caption: Sharon Hansen, Ward Manager and a patient at Warwick Hospital

Staff recommend the Trust as a place to receive care

The national staff survey was released yesterday (Thursday 28 February) and the results show that the Trust has made further improvements on last year’s already impressive results and like last year,  the majority of the Trust’s responses are in the top 20% of Trusts nationally, (18 of the 28 responses are in the top 20%).

The survey which is produced annually by the Department of Health asks NHS staff a variety of questions about their opinions on the trust they are employed by.

South Warwickshire NHS Foundation Trust has significantly exceeded the national average when overall staff engagement was measured in the following areas:

· Staff ability to contribute towards improvements at work

· Staff recommendation of the Trust as a place to work or receive treatment

· Staff motivation at work

Key findings from the reports also include:

- The Trust is above the national average for staff job satisfaction

- The Trust received higher results than the national average when staff were asked whether the Trust provides them with equal opportunities for career progression or promotion

- The Trust was in the highest 20% nationally for 18 indicators including;

o effective team working

o whether staff were supported by their immediate managers

The Trust only had one indicator that was below average and this was linked to staff having appraisals. This will be a focus for the Trust in the upcoming year.

Glen Burley, Chief Executive said “These results are fantastic for the Trust, especially since many areas have continued to make improvements on the already impressive results from the 2011 survey.  Recent events elsewhere in the NHS have highlighted the importance of having the right organisational culture”

“I believe that if your staff are motivated, connected and would recommend your services then it is a very positive indicator of quality.  These results will be used to make further improvements to ensure our teams continue to deliver high quality care.”

The Trust also holds staff engagement sessions to gain an understanding of where improvements can be made across the Trust. More sessions are planned for this year to discuss and listen to staff about their views on the Trust’s culture linked to the findings of the Francis Report into Stafford Hospital.

Notes to editors:

For more information please contact communications on 01926 495321 ext 8383

The full report can be found here:

Phoenix Cards raise money for Warwick Hospital

Phoenix Cards has recently raised a further £232 for Warwick Hospital’s League of Friends making a total of £1164card stand 002 worth of donations to the league in the last few years.

Phoenix Trading is a British company who sell contemporary greeting cards, note cards, gift wrap, and many other stationery products.  Barbara Joyner-Greenwood runs a Phoenix Card stall at Warwick Hospital (outside of Outpatients) every week and has been working in partnership with the hospital’s League of Friends to raise money to help enhance patient care.

Barbara Joyner-Greenwood from Phoenix Cards said: ”We are thrilled to donate this money to the League of Friends and we hope this contribution can help purchase equipment and resources that will further enhance patient care.”

The League of Friends work to support Warwick Hospital by organising fundraising events and activities & also raising vital funds through their Charity ‘Bric a Brac’ shop & Book Shop. They have raised over a million pounds for the Trust since it started in 1953 and continue to raise thousands of pounds each year.

George Quantrill, Chair of Warwick Hospital’s League of friends said: “I would like to thank Phoenix Cards for their hard work and donations to our charity.  All donations make a big difference to providing more resources for patients.”

The Phoenix Card stand is outside the Outpatients Department by Nicholas Ward at Warwick Hospital most Tuesdays from 9.30am to 2.30pm.


Photo caption: (left to right) Sheila Joyner and Barbara Joyner-Greenwood standing with their Phoenix Card stand at Warwick Hospital

Charity Runners Support Aylesford Unit at Warwick Hospital

On Wednesday 6 February, Russell Ray and David Upstone from Baxi Heating UK presented a £1598 donation to theAylesford 003 Aylesford Unit at Warwick Hospital.

Russell and David along with their colleague Marc Kilgallen, completed the Regency Run in Leamington Spa and Two Castles Run, from Warwick Castle to Kenilworth Castle in 2012, to raise the impressive amount for the Unit.

Russell and David said “We would all like to thank everyone who sponsored us, including Baxi, who donated £500 for the cause. We regularly take part in charity runs and have previously raised money for the BLISS and Macmillan charities, however this time we decided to raise money for the Aylesford Unit because David’s fiancées father was treated there in 2010 before passing away. 

“We hope that this money can contribute to helping the Aylesford Unit to further benefit patients.”

The Aylesford Unit, which was built in 2008, offers cancer services to the patients of south Warwickshire and was designed with significant input from patients to ensure the services reflected their needs. Recently the unit received the Macmillan Quality Environment Mark, scoring the highest possible rating for cancer services in the Trust.

Carole Connor, Nurse Consultant and Nurses from the unit received the donation from Russell and David. Carole said: “We would all like to thank Russell, David and Marc for their generous donation. 

“We will be purchasing a new Blood Pressure Machine for the unit, which will provide more resource for our patients thus improving patient care.”

Notes to Editors:

Photo Caption (left to right): Russell Ray - Baxi Heating UK, Hannah White - Staff Nurse, Lilly Varghese - Clinical Sister, David Upstone - Baxi Heating UK

For more information please contact Communications 01926 495321 ext 8383

Magic on MacGregor Ward

Magician 002 The League of Friends brought some magic to Warwick Hospital recently when they organised a magic show for the children on MacGregor Ward.

The magician, Mark Traversoni, baffled the children and left them with smiles on their faces as they watched him perform several different magic tricks, assisted by his puppet friends.

George Quantrill, Chair of the League of Friends, said “We thought the children were more than deserving of a special visitor.  We knew that magicians are guaranteed to brighten up the children’s day and the League of Friends is delighted that the children really enjoyed it.”

The League of Friends work to support Warwick Hospital by organising fundraising events and activities. They have raised over a million pounds for the Trust since it started in 1953 and continue to raise thousands of pounds each year.

To contact the League of Friends of Warwick Hospital please call 01926 495321 ext 6881 or find out more on their website

Notes to editors:

For more information please contact communications on 01926 495321 ext 4673/8383

Photo Caption: Mark Traversoni (centre) with children and parents from Macgregor Ward. George Quantrill Chair of the League of Friends is first left.

New Non-Executive joins the Board of Directors

btpSouth Warwickshire NHS Foundation Trust  is pleased to announce the appointment of a new Non– Executive Director.

Bruce Paxton, joined the Trust’s Board of Directors on 1 February 2013. With almost 20 years of experience of Board Level jobs, Bruce brings extensive business knowledge to the Trust.

Bruce said “I am delighted to be joining the Board of Directors, and I look forward to contributing to the Trust’s future. I hope that my experience and expertise will help the Trust to continue to go from strength to strength.”

Bruce’s career has been in general management, operations and engineering in the food manufacturing, packaging and engineering industry sectors. He has extensive experience of working in challenging and competitive industries, in several countries.

Glen Burley, Chief Executive said “It is a pleasure to welcome Bruce to the Trust as the new Non-Executive Director. As a result of Bruce’s successful portfolio and as a local Warwickshire resident, Bruce will be a great addition to the existing Board of Directors.”

Bruce will replace Veronica Cotterill as the Non-Executive Director.

Notes to editors:

For more information please contact Communications 01926 495321 ext 8383

Photo Caption: Bruce Paxton

Children’s Ward Win Green Tokens Donation from Asda – Leamington Spa

On Thursday 24 January, a donation of £200 was received by Warwick Hospital’s Children’s Ward (MacGregor Ward)swft 005 from the Asda store in Leamington Spa.

The generous donation was raised through the store’s Green Token Scheme which aims to support local charities and organisations by allowing shoppers to nominate the local charity or organisation they feel should be given some additional support. Shoppers are then able to vote who wins by donating their green token after shopping in store.

Simon Milligan from Asda said: “We are thrilled to donate this money to MacGregor Ward at Warwick Hospital. Competition is tough in the ‘Chosen by you, Given by us’ Green Token Scheme as there are so many local organisations and charities that do a great job and would be deserved winners.

“However the majority of our shoppers voted for MacGregor Ward due to the amazing care that the staff give to their patients. Well done MacGregor Ward!”

Simon presented the giant cheque to Maggie Ward, Ward Manager and Sue Moulton, Play Specialist who were delighted to receive the donation.

Maggie said: “On behalf of the ward we would like to thank Asda for donating this money to us and would like to say a huge thank you to everyone who supported us by donating their green tokens to MacGregor Ward.

“With the money that has been donated, we hope to purchase additional children’s chairs for the Playroom, and some sensory toys for use with children with special needs to further improve our facilities on the ward, and the standard of care we provide.”

If you are interested in fundraising for the Trust or would like to know more information, please contact or visit the Trust website on

Notes for Editors:

For more information on the Chosen by you, Given by Us Green Token Scheme please contact Simon Milligan on 01926 459013

Photo caption: Maggie Ward (MacGregor Ward Manager), Sue Moulton, (Play Specialist on MacGregor Ward), Simon Milligan, (Community Life Champion at Asda Store in Leamington Spa)

For more information please contact Communications on 01926 495321 ext 8383.

New Council of Governors announced to represent our local communities

Three years ago the Trust reached Foundation Trust status, making us more locally accountable through our Council of Governors. The Council is made up of public Governors and staff Governors both elected by our membership base, and appointed Governors from key stakeholder organisations.

All elected Governors come to the end of their term of office on 28 February 2013, so elections have just been held for these positions.  We received 44 nominations and the majority of the positions were contested. There are some familiar faces as a number of our previous Governors have been re-elected for a second term.  All newly elected Governors will take up their posts on 1 March 2013.

Our Governors, provide a direct link between the Trust, local communities and staff, and will engage with the Members in their constituencies to gather their feedback and views to ensure their voice is heard by the Trust. They will also have the opportunity, as part of the Council of Governors, to work with the Board of Directors to help shape the Trust’s plans for the future.

The following public governors have been elected by our membership to represent the views of our local communities:

Warwick District and Borders:

Jean Arrowsmith

Richard Grimes

Michael Coker

Richard Seymour Mead

East Stratford and Borders:

Ann Smith

David Gee

Ken Lewis

Warwick and Leamington Towns:

Matthew Statham

Roger Copping

Paul Calkin

Ruth Cowan

West Stratford and Borders:

Mary Malloy

Maurice Abney-Hastings

Jon Bolger

Northern Warwickshire and Rugby:

Cally Harrison

Diane Enefer

Notes to Editors:

For more information please contact communications 01926 495321 ext 8383

Full biographies of all the Governors will be available on our website from 1st March. If you require a biography prior to this date please contact the communications team:

Who is your Winter NHS Hero?

NHS organisations from across Coventry and Warwickshire are asking local residents to recognise NHS staff members who have excelled in their role this winter season.

South Warwickshire NHS Foundation Trust, George Eliot Hospital NHS Trust, University Hospitals Coventry and Warwickshire NHS Trust, Coventry and Warwickshire Partnership NHS Trust and local CCGs are all supporting the nationwide Winter NHS Hero campaign.

This winter has been particularly challenging for NHS staff, with outbreaks of norovirus and adverse weather conditions hitting most parts of the country putting hospitals, GP practices and ambulance services under a great deal of pressure. No matter the weather conditions, NHS staff and teams across the country go above and beyond their call of duty day in, day out to make sure you get the care you need, when you need it.

The NHS Heroes campaign is your chance to give a little back by saying thank you, it gives everyone in England the chance to acknowledge the NHS staff that have been their heroes this winter; patients, their friends and families, work colleagues and professional peers can all nominate their personal NHS Heroes.

Completing a nomination will only take a few minutes of your time. Don’t miss your chance to nominate this winter, visit and remember - you don’t need to save lives to be a hero, sometimes it’s the little things that make a big difference.


Further information and Notes to Editors:

For more information please contact the communications team at South Warwickshire NHS Foundation Trust on 01926 495321 ext 8383

NHS Heroes

NHS Heroes is a nationwide recognition scheme for all staff in the NHS community,

NHS Heroes is not an awards scheme; it is intended to give recognition to those individuals and teams identified by their patients and colleagues as going ‘the extra mile’ over and above their everyday duties.

A cup of tea.  A hand to hold.  A shoulder to lean on.  A few words of comfort.  These are just a few of the things that thousands of NHS heroes provide every day to make sure that each and every patient receives the very best care.

For more information or to nominate an NHS employee please visit: