South Warwickshire NHS Foundation Trust

Volunteers help to speed-up patient discharges

The League of Friends of Warwick Hospital and the hospital’s Pharmacy Department have teamed up to reduce theVolunteers time it takes to discharge patients from hospital, all with the aim of freeing-up beds for other patients.

The pilot has seen volunteers and the Pharmacy Department running an additional delivery service to wards, so that patients can be given the medication they need for when they leave hospital sooner on the day of their discharge.

George Quantrill, Chair of the League of Friends said: “The League of Friends’ focus is on supporting the hospital in as many ways as possible. We saw this as an area that we could provide additional support to and so far, feedback shows that it is contributing to ensuring patients are leaving hospital sooner.”

The volunteers, who give up their free time to support the hospital, follow instructions from the Pharmacy Department and deliver medication to the wards from 10am-12noon, Monday-Friday.

Graham Murrell, Trust Chairman said: “The Trust would like to thank the volunteers from the League of Friends that provide this dedicated service.  This service is proving helpful to nursing staff who now have more time to focus on delivering patient care rather than collecting medication from the Pharmacy Department.”

If you would like further information about volunteering at Warwick Hospital please contact the Volunteers Coordinator by telephone on 01926 495321 ext 6881.

Notes to editors:

For more information please contact communications 01926 495321 ext 8385

Photo caption: Pharmacy volunteers from Warwick Hospital’s League of Friends with Graham Murrell, Trust Chairman.

Knitters Unite in Aid of a Good Cause

Knitters in Leamington Spa are uniting to create some Easter spirit and raise money for the Brain Injury Appeal ateaster knitters the    Royal Leamington Spa Rehabilitation Hospital.

The team of knitters will be creating Egg Cosies in the style of Easter animals which will be sold together with a Cream Egg for £1.50.

The selection of cosies in the shape of chicks, ducks, mice and bunnies will make a perfect Easter gift and will be available from Royal Leamington Spa Rehabilitation Hospital.

Towergate Insurance Services in Warwick has kindly donated 100 Cream Eggs to the team that are raising money for the Brain Injury Appeal. The appeal is running alongside the expansion of the specialist hospital so that the new two storey, state-of-the-art building is able to deliver specialist rehabilitation to more patients who have suffered from a brain injury; for example, in a road traffic accident.

The Brain Injury Appeal is aiming to raise £235,000 this year, and the money will go towards making additional enhancements to the building. This includes; specialist lighting and equipment that will support patients through their recovery.

Often patients are taught how to speak, eat and walk again and they can spend up to a year within the hospital. The fundraising appeal aims to ensure that patients have access to SMART technology to keep in contact with family members who are not able to visit them, as well as technology that enables the patient to track their own appointments, in order to encourage independence for patients that will be making the transition from the hospital back into home life.

If you would like to donate any Cream Eggs to this cause, or would like to help knit the cosies then please contact Natalie Percy by telephone on 01926 317740.

Notes to editors:

Photo – Knitted egg cosies

For more information please contact communications on 01926 495321 ext 8385 

French Exchange Students receive excellent care

staff 2 At approximately 6.30pm last night (12 March) around 90 exchange students from France arrived at Warwick Hospital in two coaches. Approximately one third of these students presented with sickness and four had to be admitted to our Children’s Ward. The remaining students stayed on the coach and we provided them with blankets and supplies.

Approximately one hour later West Midlands Ambulance Service arrived to help the staff in A&E triage the other students who had remained on the coaches. It was their Hazardous Area Response Team who were sent to help and this included a trauma doctor and three senior paramedic officers. The British Red Cross also helped and provided 90 camp beds and bedding. Four enhanced skills first aid volunteers were deployed at all times to assist the hospital staff.

With this excellent support from West Midlands Ambulance Service, the British Red Cross, Health Protection Agency, Public Health and our external suppliers G4S we were able to provide food, support and accommodation for the unaffected students and an area away from the main hospital building for the ones with symptoms. All of the affected students have improved overnight and have since left the hospital to continue their holiday. No one was severely ill and samples have been sent for testing to establish the source of the outbreak.

Helen King, Deputy Director of Public Health for NHS Warwickshire and Warwickshire County Council, has offered the following advice:

Diarrhoea and vomiting can spread easily amongst people in close contact with each other. The following advice should be followed to avoid spreading the illness:

  • Wash your hands frequently and thoroughly with soap and warm water. If you are in an NHS facility, use the hand gels available.
  • Ensure that toilet areas in your home are kept clean, particularly if you have been experiencing symptoms of diarrhoea and vomiting.
  • Wash any clothing or linen that could be contaminated.
  • Disinfect any hard surfaces that could be contaminated.
  • Stay away from hospitals, work, school or social gatherings until you have been free of symptoms for at least 48 hours

Glen Burley, Chief Executive said "I would like to take this opportunity to offer a big thank you to all of our staff, together with the other services who provided help and support to our Trust during this difficult time. This was a great example of team working between agencies to provide the best possible care for these affected students. I would also like to apologise to the small number of outpatients who will have been affected by this incident this morning."

Notes to Editors

Photo Caption 1: Just some of the staff that helped to ensure the French students received the best possible care.

Photo Caption 2: Trust staff, G4S staff and the British Red Cross are photographed in the temporary room that was set up for the French students’ stay at Warwick Hospital.

Milestone for Trust as it repays last instalment of loan

On 15 March 2013 South Warwickshire NHS Foundation Trust will reach an exciting milestone as the last £854k payment towards the Trust’s £18.5million refinancing loan will be paid off.

The loan was taken out in 2007 to refinance the Trust to secure its future after it accumulated a large financial deficit.

Following changes to the Board in 2006, including the appointment of Graham Murrell, as Chairman and Glen Burley, as Chief Executive, the Trust has now repaid the loan in full to complete the financial turnaround. 

“This is an important milestone for the Trust” said Glen Burley, Chief Executive. “It really validates all of our recent achievements and allows us to have an even stronger platform for the future. The most important factor is that all of the future money that the Trust makes can now be invested back into care – keeping our core focus on our patients.”

Alongside paying the loan, the Trust has strengthened both its financial position and performance and has been classed as one of the most recommended hospitals in the country, including recognition as the CHKS most improved hospital last year.  Further to this, the Trust has also been able to make a number of key developments over the last 5 years, including:

· The development of the Aylesford Unit at Warwick Hospital in 2009 which specialises in Cancer Services.  The unit managed to reach the Macmillan Quality Environment Mark in 2012 scoring the highest possible rating for cancer services in the Trust.   The unit also aided the development of the Helen Clarke Suite in 2010 which specialises in breast care.

· The Trust reached Foundation Trust status in 2010, becoming accountable to our local communities and helping to change the culture within the Trust to focus on local priorities, patients and staff.

· The acquisition of Warwickshire Community Services by the Trust in 2011 which has joined-up hospital and community services in south Warwickshire.

· The refurbishment and development of the main Theatres Suite at Warwick Hospital which now provides the region’s first integrated theatre.

Glen added “It has been important for us to continue to make improvements over the last few years, in addition to us repaying the loan as it is essential for us as a Trust to ensure a sustainable future for our patients across Warwickshire.

“We are not perfect and we still have many improvements to make; however at the Trust we have a culture which encourages our staff to make improvements so that we can all continue to be proud of our local health services.

“I would like to thank all of our staff for their ongoing support and dedication.”

Some of the Trust’s upcoming developments include the current development at the Royal Leamington Spa Rehabilitation Hospital and the Maternity Department at Warwick Hospital.

Visitor Guidance

- Immediate family members only (two members per bed)

- No under 16s are allowed to visit the hospital

- Visitors must wash hands using soap and water before and after visiting the wards

- Visitors must not visit the hospital if they have been in contact with, or have had, diarrhoea and/or vomiting within the last 48 hours

More information can be found on the Trust’s website If you have any questions please contact the Ward Managers.

Apprentices Recognised as part of Apprenticeship Week

Pictures 008 (2) From the Operating Theatres at Warwick Hospital to the Trust’s Nursery Teams within the county’s children’s centres, South Warwickshire NHS Foundation Trust is committed to offering a diverse and insightful apprenticeship programme.  As part of National Apprenticeship Week (11 – 15 March), the Trust is celebrating the hard work of the current 36 apprentices that work across the Trust.

Apprentices work in a variety of departments, gaining hands-on experience whilst studying for qualifications at a local college provider.

Sarah-Jane Sutor, age 23 is currently working as an Orthoptic Technician in the Machen Eye Unit at Warwick Hospital as part of the Trust’s apprenticeship programme.

Sarah-Jane said “My role is very hands-on. I am fully supported by my colleagues to work with patients and equipment. I am now able to perform field testing, measure the thickness of the patient’s cornea, as well as scanning the back of their eye.

“I started at Warwick Hospital as a Healthcare Assistant and I knew that I wanted to develop my skills and progress my career. By taking part in my apprenticeship I have been able to gain so much experience and I have learnt how to operate technical equipment, as well as achieving a recognised qualification.”  

Ann Pope, Director of Human Resources saidThe Trust understands the importance of investing in apprentices and Sarah-Jane’s role really emphasises how our schemes support our staff to progress and learn. We are committed to introducing insightful apprenticeship programmes throughout many departments across the Trust.”

All of our apprenticeship programmes are advertised on and NHS jobs

Notes to Editors:

For more information please contact communications on 01926 495321 ext 8383

Sarah-Jane lives in Kenilworth

Photo caption:  Sarah-Jane demonstrating how she uses the equipment in the Machen Eye Unit

Got flu? Stay home!

People with coughs, colds and flu are being urged to look after themselves at home and stay away from A&E departments, as hospitals fill up.

Health experts at NHS South Warwickshire CCG are encouraging people with flu-like symptoms to stay at home, away from work and school, take pain-relieving paracetamol, keep well hydrated and rest instead of attending A&E.

The advice comes as the A&E department at Warwick Hospital is experiencing extreme pressure from people turning up for treatment of colds and flu. Dr. David Spraggett, Chair of NHS South Warwickshire CCG, said: “A&E is for serious accidents and emergencies only. Mild illnesses such as colds and flu are better treated at home. If you think you have flu, our advice is to keep well hydrated by sipping lots of water, take over-the-counter pain-relieving medication if you need to, keep warm and get plenty of rest.”

Members of the public are asked to help their local A&E departments across Coventry and Warwickshire, which are all currently very busy, by taking on this advice.

Emergencies are life threatening or critical situations such as a suspected heart attack, chest pain, unconsciousness, heavy blood loss, suspected broken bones, deep wounds such as stab wounds, severe breathing difficulties or a head injury. Attend A&E or call 999 if you are suffering from any of these.

For non-emergencies, there are a lot of other services to help you. For most winter ailments such as coughs and colds, the local pharmacist is the best place to go or you can contact your GP. NHS Direct is available to advise you 24 hours a day all year round, 365 days a year call 0845 4647 or visit


Trust Recommended by Patients in New Test

Impressive monthly results have shown that South Warwickshire NHS Foundation Trust (SWFT) has been within the top nine performing Trusts in the region for the last 6 months in the results from the ‘friends and family test’.

The test which will run nationally from April was introduced by the Prime Minister and asks patients whether they would ‘recommend a NHS service that they have experienced to their friends and family.’

Patients are asked to rate their opinion on a scale from ‘Very Unlikely to Very Likely’ and the results are used as an indicator of patient experience. The results from all Trusts are then analysed and ranked in a league table.

SWFT has been at the top end of the league table for the last six months, reaching as high as number 4 in October 2012 (number 3 out of NHS Acute Providers (non-specialist hospitals)).  The region covers all trusts in the East and West Midlands and the East of England, an area covering around a quarter of the Country.

Each department within both the hospital and community settings are responsible for asking patients to complete the question. Departments are then encouraged to display their results in their areas so they can show other patients the feedback and if necessary, how improvements are being made.

The results come a year after Warwick Hospital was rated as the 4th most recommended NHS acute hospital in the country by the Dr Foster Hospital guide. These results were calculated by the responses left by patients on the NHS Choices website and consistently, Warwick Hospital continues to be rated ‘4 out of 5 stars’.

The Trust is working alongside the specialist patient experience company – iWantGreatCare, which has taken the responsibility of collating, analysing and reporting mandatory data. iWantGreatCare is a free Friends and Family Test solution to NHS Trusts, which gives patients a choice about how they can provide their feedback. Patients will be offered a paper form as part of the discharge process, as well as being directed to a customised Trust website, where they can provide online feedback if they prefer. To give feedback on the Trust’s services you can visit

Glen Burley, Chief Executive said “Patient experience is a really important measure of quality and therefore it is great that we have been amongst the top Trusts from the start. We can always learn a lot from patient comments so the Trust will continue to use patient feedback to drive our services forward.”

Helen Lancaster, Director of Nursing added “The feedback from patients on their experience across the community and our hospitals is essential for each department to gauge how well they are performing. Many of our teams have made improvements on the back of the suggestions made by patients.”

The Trust is encouraging patients and service users to answer the ‘friends and family test’.  Staff from wards/departments will be able to supply patients with the question to complete.

Notes to editors:

SWFT scores for the last 6 months:


Number on League Table

Number when only looking at NHS Acute Providers (non-specialist)



















For more information please contact communications on 01926 495321 ext 8383

You can find out more information about the ‘Friends and Family test’ here Please note: the link to the league tables is at the bottom of the page.

Photo Caption: Sharon Hansen, Ward Manager and a patient at Warwick Hospital

Staff recommend the Trust as a place to receive care

The national staff survey was released yesterday (Thursday 28 February) and the results show that the Trust has made further improvements on last year’s already impressive results and like last year,  the majority of the Trust’s responses are in the top 20% of Trusts nationally, (18 of the 28 responses are in the top 20%).

The survey which is produced annually by the Department of Health asks NHS staff a variety of questions about their opinions on the trust they are employed by.

South Warwickshire NHS Foundation Trust has significantly exceeded the national average when overall staff engagement was measured in the following areas:

· Staff ability to contribute towards improvements at work

· Staff recommendation of the Trust as a place to work or receive treatment

· Staff motivation at work

Key findings from the reports also include:

- The Trust is above the national average for staff job satisfaction

- The Trust received higher results than the national average when staff were asked whether the Trust provides them with equal opportunities for career progression or promotion

- The Trust was in the highest 20% nationally for 18 indicators including;

o effective team working

o whether staff were supported by their immediate managers

The Trust only had one indicator that was below average and this was linked to staff having appraisals. This will be a focus for the Trust in the upcoming year.

Glen Burley, Chief Executive said “These results are fantastic for the Trust, especially since many areas have continued to make improvements on the already impressive results from the 2011 survey.  Recent events elsewhere in the NHS have highlighted the importance of having the right organisational culture”

“I believe that if your staff are motivated, connected and would recommend your services then it is a very positive indicator of quality.  These results will be used to make further improvements to ensure our teams continue to deliver high quality care.”

The Trust also holds staff engagement sessions to gain an understanding of where improvements can be made across the Trust. More sessions are planned for this year to discuss and listen to staff about their views on the Trust’s culture linked to the findings of the Francis Report into Stafford Hospital.

Notes to editors:

For more information please contact communications on 01926 495321 ext 8383

The full report can be found here:

Phoenix Cards raise money for Warwick Hospital

Phoenix Cards has recently raised a further £232 for Warwick Hospital’s League of Friends making a total of £1164card stand 002 worth of donations to the league in the last few years.

Phoenix Trading is a British company who sell contemporary greeting cards, note cards, gift wrap, and many other stationery products.  Barbara Joyner-Greenwood runs a Phoenix Card stall at Warwick Hospital (outside of Outpatients) every week and has been working in partnership with the hospital’s League of Friends to raise money to help enhance patient care.

Barbara Joyner-Greenwood from Phoenix Cards said: ”We are thrilled to donate this money to the League of Friends and we hope this contribution can help purchase equipment and resources that will further enhance patient care.”

The League of Friends work to support Warwick Hospital by organising fundraising events and activities & also raising vital funds through their Charity ‘Bric a Brac’ shop & Book Shop. They have raised over a million pounds for the Trust since it started in 1953 and continue to raise thousands of pounds each year.

George Quantrill, Chair of Warwick Hospital’s League of friends said: “I would like to thank Phoenix Cards for their hard work and donations to our charity.  All donations make a big difference to providing more resources for patients.”

The Phoenix Card stand is outside the Outpatients Department by Nicholas Ward at Warwick Hospital most Tuesdays from 9.30am to 2.30pm.


Photo caption: (left to right) Sheila Joyner and Barbara Joyner-Greenwood standing with their Phoenix Card stand at Warwick Hospital