South Warwickshire NHS Foundation Trust

Trust recognised for Quality and Productivity in leading healthcare awards

South Warwickshire NHS Foundation Trust (SWFT) has been shortlisted for a HSJ Award. The Trust has HSJbeen entered for the Quality and Productivity award for their work on cutting the human and financial cost of frailty.

Current figures show that frail older patients occupy around 70% of acute hospital beds, and use the most long-term institutional care services, accounting for approximately 46% of the total NHS and 55% of social care expenditure. Across Warwickshire, on average, there has been a 9% increase in demand for emergency care over the last 3 years from elderly people. It is due to this increased demand that the Trust seized the opportunity to deliver the ‘right care, at the right time, in the right place, every time’. 

The Trust has worked alongside patients, clinicians and partners to develop a four-step plan that has transformed the way care is delivered to older people. To support this SWFT have introduced new community teams to care for patients in their own homes, re-designed community hospital care to increase productivity and invested in old age specialists within acute hospitals to care for elderly patients.

The benefits from this new care delivery model are already evident; there has been an 11% reduction in mortality, reduced antipsychotic drug prescribing and increased return to former residence, as well as productivity increases and financial savings for the health economy.

Cristina Ramos, General Practitioner said: “The new model enables us to provide the best possible care for our patients in the most appropriate setting. The increased emphasis on step-up has made it possible for all local GPs to benefit from a community service that allows more complex cases to be managed closer to home and in a unit that provides a multidisciplinary approach with access to secondary care support and advice.” 

The HSJ Awards are held annually, and are the biggest awards in healthcare management, recognising best practices nationally. The winners will be announced at an awards evening on the 19th November in London.

Jane Ives, Director of Operations and Ian Philp, Medical Director at SWFT said: “We are really pleased that we have been considered for this prestigious award. It is great to be recognised for the work we have done in transforming elderly care. Our clinical staff have shown fantastic support and commitment to the four-step plan, which has resulted in providing excellent care for frail and elderly patients.”

Notes to Editors:

Photo caption: Top row (left to right): Ian Philp- SWFT Medical Director, Zoe Bogg-  Reablement Service Manager (Social Care and Support) Warwickshire County Council, Christina Ramos- GP, Jenny Wood- Head of Service (Social Care and Support) Warwickshire County Council, Wendy Hampshire- SWFT North Locality Manager, David Spraggett- Chair of South Warwickshire CCG,

Middle row: Jayne Rooke- SWFT Transformation Programme Manager, Jane Ives- SWFT Director of Operations, Elizabeth Philips- Chief Executive Age UK, Caroline Cody-  SWFT Discharge Team Manager

Bottom row: Liz Gould- Nicol Unit Ward Manager, Stratford Hospital, Christine Howell- General Manager Adult Services, South Warwickshire

For more information please contact Communications 01926 495321 ext 8383

Four step plan:

Get in early – Identify and respond to threats to health independence and wellbeing of older people
Assess better before admission –provide a 2 hour community emergency response to a frailty crisis
Specialist acute care –provide acute care by old age specialists within 24 hours of admission
Discharge to assess – discharge to intensive community support within 24 hours of completion of medical assessment, followed by rehabilitation and reablement services as required

Ellen Badger Hospital wins award from Shipston in Bloom

The garden based outside Ellen Badger Hospital’s Day Unit has been awarded with this year’s ‘Best Public Place’ inShipston in Bloom2 the Shipston in Bloom competition for the 6th consecutive year.

The Day Unit at Ellen Badger Hospital cares for patients who require rehabilitation or have long term conditions and supports them at home living in the community.  Often patients at the unit take part in horticultural therapy as part of their rehabilitation which has contributed to the beautiful garden that has been created. Horticultural therapy helps patients to improve their functional and cognitive skills. It provides opportunities for individuals to develop new skills and adaptive strategies to cope with daily living; enhancing their confidence and self esteem.

Both patients and staff work together to grow fruit and vegetables which they use to cook to make soups etc, as part of the department’s approach to promoting healthy eating and good nutrition. Patients are also encouraged to take vegetables home with them to continue their healthy eating.

As well as staff and patients maintaining and nurturing the garden, the nurses based in the unit are committed to raising money to keep the garden viable. With all this work the staff and patients are working together to produce a recipe book, which they plan to sell to raise further funds for the garden. 

Gaye Calleja, Day Unit Coordinator said: “The Day Unit’s garden is one of the main areas which our patients love to be in. Everyone works together to maintain the lovely garden and grow our fruits and vegetables. It has become an integral part of our patients’ rehabilitation.

“We are thrilled that the garden has been awarded ‘Best Public Place’ from Shipston in Bloom for the 6th time and we are glad that the work our patients and staff have put into the garden has been recognised.”

Shipston in Bloom is an annual event which judges categories including ‘Front Garden’, ‘Public Places’, ‘Children’s Garden’, ‘Rear Garden’, ‘Town Businesses’, ‘Hanging Basket/Window Box/Manger’.  Winners of these categories are awarded with a certificate and trophy which is kept for the year.

Notes to editors:

Photo caption (L-R): Gaye Calleja (Day Unit Coordinator), Doreen Hardy and John Moore (patients in the Day Unit) and Mandy Taylor (Nurse of the Day Unit)

For more information, please contact Communications on 01926 495321 ext 8385.

Warwick Rotary Club raises funds to support new Rehabilitation Unit

The Rotary Club of Warwick has given £2,000 towards the £235k required by the Brain Injury Appeal, at the newWarwick Rotary CERU Central England Rehabilitation Unit.

South Warwickshire NHS Foundation Trust’s rehabilitation facility at Leamington Spa Hospital, delivers high quality care for patients with Acquired Brain Injuries and those undergoing crucial rehabilitation. Whilst funding has been secured for the building work, the Brain Injury Appeal aims to raise £235,000 from fundraising to complete the furnishing, with TV’s and computers for patients and specialist tables and chairs in the common rooms and garden area.

The Rotary club supports a number of projects in the local community, organising events and fundraising activities throughout the year. Money for the Brain Injury Appeal has come from collections at local supermarkets, and events such as the Town Bonfire, Carols at the Castle, and the recent Thai Festival.

Jackie Crampton, Press Coordinator for Warwick Rotary said: “Our members were aware of the fantastic work that the rehabilitation unit offers to patients, and wanted to help support the appeal.”

Jayne Blacklay, Deputy Chief Executive said: “I am extremely grateful to the Warwick Rotary Club for raising this money. The money will be used to enhance the new facilities and ensure that it is a comfortable environment for patients to recover in.”

Notes to editors:

Photo Caption: Jayne Blacklay, Deputy Chief Executive at South Warwickshire Foundation Trust receiving the donation from Past President of Warwick Rotary Roy Joyner, and Jackie Crampton, Press Coordinator for Warwick Rotary.

For more information please contact Communications 01926 495321 ext 8383/8385

Annual nursing awards reward fantastic nursing within the Trust

South Warwickshire NHS Foundation Trust announced the ‘Woods Nurse of the Year’ and ‘Woods Nursing Team of thePhotos 308 Year’ at the Trust’s Annual Meeting last week. Graham Murrell, Trust Chairman, alongside Helen Lancaster, Director of Nursing, presented the winning nurses with their certificates and trophy.

The Woods’ Nursing Awards take place within the Trust each year to recognise and reward outstanding nursing practice. The awards were named after Mrs Woods, a previous nurse at Warwick Hospital, who left the Trust a sum of money after she passed away to recognise excellent nursing.

Each year the Trust launches these awards as part of International Nurses Day in May. Members of staff are asked to nominate their nursing colleagues in two categories – Nurse of the Year and Nursing Team of the Year. A judging panel reviewed the nominations and the winners were chosen because they went above and beyond their role for patients.

Rebecca Bennett, Clinical Sister on Malins Ward, Warwick Hospital was awarded Nurse of the Year 2013 for her dedicated work in helping to reduce the number of pressure ulcers within the Trust. Rebecca has led her team of nurses in making the correct changes needed for preventing pressure ulcers.

The runners up prizes were awarded to Julie Reading and Jayne Stanton. Julie works in the A&E department at Warwick Hospital and was recognised for her calm, caring attitude and helping fellow staff feel at ease and confident to do their job. Jayne Stanton, a District Nurse based in Nuneaton, was also recognised for her patient focussed approach, Jayne listens to their views, offers advice at the appropriate level and pace and encourages independence where possible.

The Nursing Team on Campion Ward at the Central England Rehabilitation Unit, in Leamington were chosen as the Nursing Team of the Year 2013. This was in recognition of the care for they give to patients who have had an acquired brain injury. The Team are confronted daily with severe, complex disabilities and sometimes challenging behaviour and yet always manage to make the ward a bright, cheerful and safe place. The runners up prizes were awarded to the Squire Ward Nursing Team at Warwick Hospital for delivering excellent patient care to older people and the Dermatology Day Unit Nurses for their ‘can do’ attitude, providing an outstanding service to dermatology patients.

Helen Lancaster, Director of Nursing said:  “Once again, this year’s nominations have highlighted the level of commitment and compassion our Nurses deliver to patients. I believe it is very important to recognise the fantastic work carried out by the Trust’s nursing teams and the Woods Awards enable us to do this.”

Note to Editors:

Photo caption: Nurse of the Year winners (left-right) Jayne Stanton, runner up, Rebecca Bennett, winner and Julie Reading, runner up.

Rebecca Bennett on Malins Ward

For more information please contact Communications on 01926 495321 Ext 8383/8385

Medical Leaders to present at Trust Annual General Meeting

South Warwickshire NHS Foundation Trust is inviting members of the Trust and local residents to attend their Annual Meeting on Thursday 8th August 2013 from 2pm - 4pm at Warwick School.

During the meeting there will be a presentation from a number of our Medical Leaders including Professor Ian Philp on Leading Strategic Change. Our Associate Medical Directors will each present to provide the audience with a greater understanding of Clinical Leadership in the NHS.

We will also take this opportunity to recognise our outstanding nurses with our annual ‘Woods Award’. These awards recognise outstanding nursing practice within the Trust and were created by the husband of Mrs Woods (a previous nurse at Warwick Hospital) who established a fund after she passed away to recognise outstanding nursing.

Refreshments will be provided and there will be an opportunity for attendees to meet the Governors and the Board of Directors of the Trust, and to ask them questions.

The event will be held at Pavillion Halse Suite, Warwick School, Myton Road, Warwick, CV34 6PP.  If you would like to attend the AGM please contact the Membership Office on freephone 0800 085 2471 or email

Notes to Editors:

For more information please contact Communications 01926 495321 ext 8383

Fantastic Opportunities for qualified nurses at CERU

***Sue Bleasdale (General Manager for the CERU and previous Ward Manager) is available for interviews.

South Warwickshire NHS Foundation Trust are now recruiting nurses to join the newly developed Central England Rehabilitation Unit (CERU) at Leamington Spa Hospital.

The unit, which is due to open in Autumn 2013, is one-of-a-kind in the region, specialising in caring for people suffering from an acquired and traumatic brain injury. In addition to this, the unit is also the rehabilitation centre for the major trauma pathway from University Hospitals Coventry and Warwickshire (UHCW). Last year, the unit was awarded Level 1 status following a national review of services for adults with an acquired brain injury and is now recognised as a Centre of Excellence for in-patient rehabilitation for the most complex of brain injured patients.

The Trust is now in a position to recruit additional staff to this interesting and rewarding area of rehabilitation.

These positions are fantastic opportunities for nurses who are passionate about making a real difference to our patients’ lives and contributing to their recovery. With a united, caring team around them, new nurses that join the team can feel proud of the multidisciplinary service that this unit provides to our patients.

If you are a skilled, professional nurse who can be ‘trusted to provide safe, effective, compassionate care’ for our patients then please apply for a position via the NHS Jobs website.

The Trust’s Central Recruitment Programme Assessment Centre will be used to appoint these positions and will take place the week commencing 27 August 2013.

The Assessment Centre will be an opportunity for applicants to understand the culture, leadership, and learning opportunities within CERU. As well as an interview and a written assessment, a group exercise will be undertaken against the core values and behaviours that our nurses pride themselves with.

Notes to producers:

For more information or to arrange an interview with Sue Bleasdale or another member of the team, please contact Communications on 01926 495321 ext 8385.

**Photo Opportunity – Fruit and Flower Garden Party for patients

On Friday 2 August at 2-4pm, staff based at the Leamington Spa Hospital will be hosting a Fruit and Flower Garden Party for patients and their families.  The aim of the day is to raise money for the Brain Injury Appeal and further developments of the garden.

The Garden Party will commence at 2.15pm with the official opening of the unit’s garden by patients and relatives from the Central England Rehabilitation Unit (CERU) and the Stroke Unit.  This will be followed by the Hitchman Unit’s Sunflower Growing Competition.

A number of teams will hold stalls at the event, including:

· The League of Friends and the Hospital Volunteers

· The Trust’s Sustainability Team –all the new garden furniture including picnic tables specifically designed for wheelchair users and raised planters are made from recycled lemonade bottles.

· Warwickshire Dietitians will be promoting the  healthy eating 5-a-day message to attendees  focusing on the vegetables, herbs and fruit trees which staff and patients on the unit have grown.

· South Warwickshire local Food COOP and  Master Gardeners, Garden Organics will be attending to provide information on their services to local residents.

Fresh fruit, tea and cakes themed with fruit and vegetables will also be available on the day.

The Trust’s Chief Executive, Glen Burley and General Manager of the Central England Rehabilitation Unit (CERU), Sue Bleasdale will also be attending to show their support for the event.

Catherine Wickens, Senior Specialist Dietitian- Community and Rehabilitation and organiser of the Garden Project Group said:
“It has been a real pleasure to be out in the garden with patients and their families many of whom are keen gardeners and have been great in keeping our newly planted vegetables and flowers well watered in the hot weather.  Clinical staff and volunteers are now able to plan group sessions linked to stimulation of the 5 senses (sight, touch, taste, smell and texture) in a lovely outdoor environment.”

Notes to editors:

For more information please contact communications on 01926 495321 ext 8385

Support the Brain Injury Appeal in Leamington and help us reach our target of £235,000.  The Central England Rehabilitation Unit at Leamington Spa Hospital cares for people suffering from an acquired brain injury, stroke or tumour.

Donate online by visiting -

or danate via your mobile phone by texting - SWFT11 £2/£5/£10 to 70070

Friends and Family Test shows that patients consistently rate Warwick Hospital highly

The Trust surveyed approximately one third of all inpatients for the new Friends and Family Test  and consistently received feedback that patients were ‘extremely likely’ or ‘likely’ to recommend the services to their friends and family. On average, between April and June, 94% of patients were ‘extremely likely’ or ‘likely’ to recommend the services.

The Friends and Family Test (also known as the net promoter score) is a measure of patient experience of services, using a single question that asks how likely, on a scale ranging from: extremely unlikely to extremely likely, a person is to recommend the service to a friend or family member if they needed similar treatment. The results of the test, covering responses from April-June 2013, have been published by the Department of Health for the first time.

The Trust’s overall Friends and Family Test scores* were as follows and places the Trust in the top quarter of all Trusts based on a high response rate:

April, 76
May,  83
June,  81

This indicator is just one way that the Trust gathers feedback on services and these results are consistent with the positive comments posted on NHS choices and our excellent staff survey results which placed us in the top 20% of Trusts where staff would recommend their trust as a place to work or receive treatment.

The Trust has a Patient Experience Group, led by the Director of Nursing, which meets monthly and the results and comments posted by patients are discussed in great detail. There are also patient representatives that are included in this group who help the Trust work through the data to find ways to make improvements. The data is also discussed at the monthly Senior Nurses meetings where focus is placed on the ward level data that can be found on the Trust website.

The Trust continues to make improvements based on feedback through the Friends and Family Test and NHS Choices, for example, increasing the availability of hot drinks on the ward. Some of our wards have also displayed their results and comments on the wards so that patients and visitors can see more about the changes we are making.

We are now working to use this test in some of our community settings as well as continuing to work to improve our response rates in some areas. In particular we are working to improve our response rate in A&E which is a new area for this survey. Our response rate was too low for the findings to be valid, therefore we are keen to raise this level to that of our inpatient survey. This will ensure that we have a representative sample of patients being surveyed.

Glen Burley, Chief Executive said: “We welcome the Friends and Family Test as an additional way for patients and visitors to provide us with their feedback. I am delighted that these results have reflected the excellent care that our staff provide for our local population. We will continue to use these comments to make improvements.”

Notes to editors:

*The Trust is required to ask this question to at least 10% of inpatients on the day of or within 48 hours of discharge. Patients can choose from one of 6 answers:

o Extremely likely (classed as a ‘promoter’)

o Likely (classed as ‘passive’)

o Neither likely or unlikely (classed as ‘detractor’)

o Unlikely (classed as ‘detractor’)

o Extremely unlikely (classed as ‘detractor’)

o Don’t know

To work out the ‘net promoter score’, the number of detractors is subtracted from the number of promoters and then divided by the total number of responses. The score can therefore the score can be as low as -100 (everybody is a detractor) or as high as +100 (everyone is a promoter).

The data, broken down to ward level is available on the Trust’s website /why-choose-us/friends-and-family-test.aspx

The national results of the Friends and Family Test have been published on NHS England website and NHS Choices. 

For more information please contact Communications 01926 495321 ext 4673

Warwick Hospital to benefit from HEE funding to improve training and patient care

Health Education England (HEE) has funded nine trainee-led projects that will improve junior doctors’ training andDSC_1056 education, and in turn, improve patient care. Dr Tim Robbins, Dr Petra Hanson and Dr Shirish Dubey were of lucky winners and have been funded £4540 from HEE’s Better Training Better Care (BTBC) programme to develop a project across Warwickshire to ensure junior doctors have the opportunity to spend some time in their new post before taking this up formally.   This will mean that  they are better prepared to start work on new wards when they change jobs.

Winning from 200 applications, this project will ensure that junior doctors have the opportunity to prepare for changing clinical jobs and are ready from the very first day they start on the ward. Uniquely this project ensures junior doctors are prepared whenever in the year they change their rotation. The project is being piloted this year in the Coventry and Warwick Foundation School, with the intention from Health Education England for this project to be spread nationally if successful.

Project lead, Dr Tim Robbins said: “It’s a great opportunity from Health Education England to improve patient safety, junior doctor training and patient flow in our hospitals. The idea is a simple one but one started in Warwickshire with the very real possibility of changing training for every junior doctor across the country.”

From apps or simulation training, to databases or mentoring, the nine winning projects either have a local focus that is generalisable in a national context, or simply impact the role of the trainee on a national level.

Patrick Mitchell, Director of National Programmes, said: “Since the launch of the inspire improvement initiative back in February, I have been overwhelmed by the level of enthusiasm and commitment shown by the trainee doctors and the number of original ideas they put forward. I look forward to seeing the development of all the projects, but fundamentally to the potential role out of the successful projects across the nation.”

If you’d like to find out more about the BTBC programme, visit or email

--- ENDS ---

Richard Bryson, Communications Officer, Health Education England
020 8433 6862

Notes for editors:

Photo caption (L-R): Dr Petra Hanson, Dr Tim Robbins, Dr Shirish Dubey

Health Education England:
HEE was established on 28 June 2012, working as a shadow Special Health Authority from 1 October 2012. It took on its full operational responsibilities from1 April 2013. It has five national functions:

  • providing national leadership on planning and developing the healthcare and public health workforce;
  • promoting high quality education and training that is responsive to the changing needs of patients and local communities, including responsibility for ensuring the effective delivery of important national functions such as medical trainee recruitment;
  • ensuring security of supply of the health and public health workforce;
  • appointing and supporting the development of LETBs; and
  • allocating and accounting for NHS education and training resources and the outcomes achieved.

For more information on HEE visit our website - or follow us on Twitter- @nhs_healthedeng or Facebook-


Better Training Better Care (BTBC) aims to improve the quality of training and hence the quality of learning and, consequently, the quality of patient care by enabling the delivery of the key recommendations from Professor Sir John Temple’s Time for Training, Professor John Collins’ Foundation for Excellence and other related reports. Department of Health Ministers commissioned both reports and Medical Education England (MEE), which has now transitioned into Health Education England, is taking forward the work.

BTBC seeks to deliver improved patient outcomes, safety and experience through better training and better systems of care and contains two overlapping components:

  • the identification, piloting, evaluation and dissemination of good education and training practice; and
  • improvements to curricula and the underpinning education and training frameworks to ensure training is fit for the purpose of providing safe, effective and improving patient care.

    The BTBC programme consists of nine workstreams that have been developed with an emphasis both on the need for local and national activity.

Trust congratulate Warwickshire Freewheelers’ achievements

South Warwickshire NHS Foundation Trust proudly support Warwickshire Freewheelers, a local charity who provide anFreewheelers urgent out-of-hours service supporting the Trust’s hospitals by transporting blood, urgent patient samples and blood products on their motorcycles.

The charity delivers this valuable service across the whole of Warwickshire and since going live in July 2012, the riders have travelled more than 40,000 miles. Having recently completed their 1000th journey they are promoting the milestone to recruit more members.

Chris Brown Freewheeler’s spokesman, said: "This is an opportunity for riders who love the open road on two wheels to aid their local community and potentially save lives while riding one of Triumph's latest machines. It may be the urgent consignment that could help save the life of a fellow biker close friend or relative."

Glen Burley, Chief Executive for South Warwickshire NHS Foundation Trust, said: “We can’t thank the Warwickshire Freewheelers enough. The service they provide helps saves the lives of many patients across Warwickshire. Completing their 1000th journey is extremely commendable and highlights the hard work and efforts made by the charity.”

Warwickshire Freewheelers are appealing for riders, or if you do not hold a motorcycle license they are also hoping to recruit more coordinators and behind the scenes members. For more information please contact Lee Nash, Chairman on 07814 721555 or George Dye, Membership Secretary on 07801229850 or visit to download a membership form.

Notes to editors:

For more information contact Communications 01926 495321 ext 8383/8381

Trusted to provide safe, effective, compassionate care