South Warwickshire NHS Foundation Trust

New mums given chance to rate service

New mothers across Warwickshire will be given the chance to have their say on maternity services as part of a new national initiative.

From Tuesday 1 October, George Eliot Hospital and Warwick Hospital maternity departments will be taking part in the NHS National Friends and Family Test (FFT) for maternity services. They join the maternity department at University Hospital Coventry, which launched the initiative in August, ahead of the national launch this week.

The FFT will give mothers to be and new mums the chance to provide feedback on:

· Antenatal care – when attending their planned 36 week appointment

· Birthing care – After they have given birth or on discharge from the antennal ward

· Post natal care – on discharge by their community midwife

At each of these stages, they will be asked the question ‘how likely are you to recommend our service to friends and family if they need similar care or treatment?” Women will be given a choice of six responses; ‘extremely likely’, ‘likely’, ‘neither likely nor unlikely’, ‘unlikely’, ‘extremely unlikely’ or ‘don’t know’. They will also have the opportunity to provide additional, more detailed, feedback on the service. Trusts will be expected to survey 15% of its patients.

The responses to the survey will be used to establish a ‘Net Promoter Score (NPS)*’, which will be published nationally. The first national NPS scores for the maternity FFT will be available in February 2014 on the NHS Choices website and on individual Trust websites.

The introduction of the FFT for maternity services follows a successful implementation for inpatients and Accident and Emergency Patients across Coventry and Warwickshire.

Kevin McGee, Chief Executive of George Eliot Hospital NHS Trust, said: “The people who use our services are best placed to provide feedback on them and the feedback we receive is vital in helping us to make improvements. We have already performed well in the national inpatient FFT, where the Trust was one of the top performing in the country earlier in the year**, and we will be hoping for similar results for maternity services.”

Andy Hardy, Chief Executive at University Hospitals Coventry and Warwickshire NHS Trust, said: “I am proud of the service that UHCW offers to women across Coventry and Warwickshire and I’m pleased that we have been at the forefront of getting feedback from new mums. Having a child is one of the greatest experiences a woman can have and it is important that we make sure the services we offer match their expectations.”

Wendy Jones, Head of Midwifery at South Warwickshire NHS Foundation Trust, said: 'We are excited to launch this initiative within our department. We are very proud of our Maternity service but hope that this feedback will support us to continually provide excellent care to our patients.'

The FFT is just one way that feedback on services can be provided. Any patient can also leave feedback on NHS Choices or in one of the following ways:

George Eliot Hospital NHS Trust

· Using the Trust’s ‘smiley face’ patient feedback forms.

· E-mail:

· Tel: 024 7686 5552

· Mail: Patient Advice and Liaison Service, George Eliot Hospital NHS Trust, College Street, Nuneaton, CV10 7DJ

South Warwickshire Hospital NHS Foundation Trust

· Using the Trust’s ‘smiley face’ patient feedback forms.

· Tel: 01926 600054

· Mail: Patient Advice and Liaison Service, South Warwickshire NHS Foundation Trust, Warwick Hospital, Lakin Road, Warwick, CV34 5BW

University Hospitals Coventry and Warwickshire NHS Trust

  • Using the Trust Impressions leaflet and website (
  • Email:
  • Tel: 0800 028 4203 (calls are free from a BT landline but mobile phone charges may vary)
  • Mail: Patient Advice and Liaison Service (PALS), University Hospitals Coventry and Warwickshire NHS Trust, University Hospital, Clifford Bridge Road, Coventry, CV2 2DX

    Note to editors:

    · *To work out the ‘net promoter score’, the number of detractors is subtracted from the number of promoters and then divided by the total number of responses. The score can therefore the score can be as low as -100 (everybody is a detractor) or as high as +100 (everyone is a promoter).

    · ** George Eliot Hospital NHS Trust’s inpatient NPS went as high as 88, for the month of June, putting in the top 10% of Trusts in the country for that particular month.

    · For more information, please contact the communications office at South Warwickshire NHS Foundation Trust on 01926 495 321 Ext. 8383

Warwick Hospital offers breast cancer patients the latest surgical techniques

South Warwickshire NHS Foundation Trust (SWFT) will be implementing a new surgical technique for breast cancerhelen clarke suite 006 patients, having reconstructive breast surgery.

The advanced technique will be used on patients during breast reconstruction surgery following a Mastectomy. The new procedure offers a reduction in the associated risks, and creates a cosmetic finish using an acellular mesh. Previously, reconstruction after a Mastectomy has consisted of a 6 hour operation performed by two surgeons, requiring patients’ to stay in hospital for 6 days. The new procedure will now involve only one surgeon and halves both the theatre time and the patients’ length of stay.

Commenting on the new treatment Consultant Breast Surgeon for the Trust, Dayalan Clarke said: ‘I am really pleased that South Warwickshire NHS Foundation Trust will be implementing this new technique. It is important that we keep up to date with the latest surgical advances to ensure our patients receive the best care possible.’

Glen Burley, Chief Executive said: ‘I am very proud of the Trust’s cancer services. Offering this procedure demonstrates our commitment to providing patients with the best treatment available. To support this we are currently working on plans to develop the provision of cancer services at Stratford upon Avon Hospital which will enable easier access to high quality cancer services across South Warwickshire.’

Notes to Editors:

Photo caption: Inside Warwick Hospital’s Breast Care Unit; Helen Clarke Suite

The Aylesford Unit, which was built in 2008, offers cancer services to the patients of south Warwickshire and was designed with significant input from patients to ensure the services reflected their needs. Recently the unit received the Macmillan Quality Environment Mark, scoring the highest possible rating for cancer services in the Trust.

For more information please contact Communications 01926 495321 ext 8383

Trust facilitate discussions on end of life care

South Warwickshire NHS Foundation Trust (SWFT) hosted a workshop on end of life care on Thursday 19 SeptemberEnd of Life workshop 2013 at the Gurdwara Sahib, Warwick. Organised by the Trust alongside Warwickshire Race Equality Partnership (WREP), Macmillan, Myton Hospice and Community Faith Leaders, members of the public were invited to discuss the sensitive subjects surrounding end of life care.

The workshop focussed on the different aspects surrounding religious, cultural and spiritual needs of patients. Staff specialising in end of life care and faith leaders formed a specialist panel to give an insight into their roles, services and experiences, sharing case studies detailing patient stories during end of life care. The audience members were also able to ask the panel questions. This enabled community members to gain a greater understanding of the options and services available, as well as allowing staff members to learn directly from community members.

The workshop at the Gurdwara Sahib in Warwick was the third of its kind for the Trust, with the previous workshops taking place in the North of the county. All of the events have been a huge success, with great interaction between audience members and the speakers.

Maggie O’Rourke, Lead for Equality and Diversity at SWFT said “The end of life workshops have been a fantastic opportunity to bring the community and different services together to learn about religious and cultural needs for end of life patients, in an open and supported environment. I would also like to express our gratitude to the Gurdwara Sahib for their support with this event.”

Notes to Editors:

For more information please contact Communications 01926 495321 ext 8383

Photo caption: Maggie O’Rouke, for Equality and Diversity at SWFT, Junaid Hussain, Chief Executive at WREP and Glen Burley, Chief Executive at SWFT at the End of Life Workshop at the Gurdwara Sahib.

Come along to Warwick Hospitals Macmillan Coffee Morning

On Friday 27 September at 10.30am-12.30pm, the Aylesford Cancer Unit at Warwick Hospital will be taking part inMacmillan 005 ‘The World’s Biggest Coffee Morning’ in aid of Macmillan Cancer Support.

The Aylesford Unit has a dedicated Macmillan Support Team who provides anyone affected by cancer with information, advice and support.

This fundraising event aims to highlight the support that can be given to patients with cancer as well as show support for the Macmillan Cancer Support Charity.

Staff in the department would like to invite the local community to come and join them for coffee and cakes as well as to take part in a number of different fundraising activities, which include:

· Homemade cakes

· Guess how many coffee beans are in the jar

· Guess how many sweets are in the jar

· Raffle

· Fabric jewellery and knitted hats will also be available to purchase on the day.

Shirley Griffin, Macmillan Information and Support Nurse Specialist said “The World’s Biggest Coffee Morning aims to show how Macmillan Cancer Support can make a difference to the lives of patients with cancer.

“I would like to encourage our local residents to attend the event and have a cup of tea or coffee to support this group of people.”

Notes to editors:

For more information please contact Communications on 01926 495321 ext 8385

Photographers are invited to take photographs at the event. Please contact Communications if you would like to attend.

Photo Caption: The Aylesford Unit Team who are organising the event.

Generous grant helps to improve facilities for parents and babies at Warwick Hospital

Warwick Hospital’s Maternity Department is thrilled to receive a generous £9000 donation from the Bliss Baby Charter98 Grant Fund.

The Bliss Baby Charter Grants Fund supported by the True Colours Trust invited any neonatal unit that has completed the Bliss Baby Charter Audit to apply for a small grant (up to £1,000) or large grant (up to £10,000) to help improve facilities for parents and families of premature and sick babies. The Bliss Baby Charter Audit is used to look at key aspects of a unit’s support for the whole family to help staff make family-centred care a reality.

Zoe Chivers, Bliss Innovations Manager said, “We are pleased to award Warwick’s Maternity Department one of our first grants to help improve family facilities. Accommodation and bereavement facilities are hugely important to families at what is already a challenging and stressful time. Bliss is committed to helping units improve their provisions for families and ultimately ensure family-centered care is a priority.”

This £9000 funding from Bliss has come shortly after the department underwent developments to improve the environment for parents and families. These developments included, improving the Special Care Baby Units accommodation for parents, improving bereavement facilities for families and creating a reception area for the unit which includes a new assessment unit.

The grant that the department has now received from Bliss will go towards further improving SCBUs parent room facilities, and the purchase of additional equipment to support mothers expressing milk.  Wendy Jones, Head of Midwifery said:  “We are delighted to receive this funding from Bliss which will support other initiatives to ensure babies in SCBU get off to the best possible start in life and  help to improve our facilities for parents further.

“It is really fantastic that SWFT was one of the first two Trusts in the country to receive this funding and on behalf of the Trust I would like to say thank you to Bliss and all their supporters for this funding.”

Notes to editors:


· Midwife with a baby and mother in SCBU
· Newly developed room for bereaved families in Warwick Hospital’s Maternity Department.

More information about the Trust’s Maternity Department can be found here.

More information about BLISS can be found here.

For further information please contact Communications on 01926 495321 ext 8385

New Trust micro-site benefits children, young people and families across Warwickshire

The Trust is proud to be launching a fantastic new micro-site which showcases the Trust’s children, young people andPicture 101 family services across Warwickshire (

This micro-site creates a central location for information about our services and is aimed at children, young people and their families. The micro-site is also fully integrated with the Trust’s corporate website ( which provides information on all SWFT services, including adult services.

The services that are included on the new Children, Young People and Family Services micro-site are Health Visiting, School Nursing, Community Childrens Nursing, Physiotherapy, Dietetics, Looked After Children, Child Development, Family Nurse Partnership, Occupational Therapy, Speech and Language Therapy and Community Paediatricians.

One of the Trust’s Family Nurse Partnership patients, who will be benefiting from the new site said: “Being part of the Family Nurse Partnership is really great and I would recommend being a part of the program to my friends and family.  My family nurse is so supportive and kind and she is someone I can trust and talk to.

“It is great that there is now a site in place which has up to date information and contact details for the Family Nurse Partnership service.” 

In addition to information and contact details, the micro-site also features an interactive map of Warwickshire in which service users are able to search for services that are closest to them. All information on the site is easily accessible via mobile devices.

Jane Williams, Head of the Children, Young People and Family Services said:  “We are thrilled to launch our new micro-site which has been designed to benefit our existing and new service users as well as our local communities who are looking for more information on our services.

“We hope that this site meets the needs of our patients and we welcome any feedback”

Please send your comments/feedback to

Notes to editors:

For more information please contact Communications on 01926 495321 ext 8385

Photo caption:  Family Nurse Partnership Client with her child and Family Partnership Nurse, Gillian Dale

Fashionable Fundraising for new Rehabilitation Unit

The WI Lite in Stratford-upon-Avon are organising an Autumn Fashion Show to support the Brain Injury Appeal, whichfashion show 001 aims to raise £235k for the new Central England Rehabilitation Unit (CERU). The glamorous evening is taking place on Tuesday 17th September from 7.00pm at the Civic Hall.

The event will be a fashion filled evening; with a runway show showcasing Debenhams stylish new season collections. There will also be a chance for some retail therapy and pampering with boutique retailers and independent craftspeople selling a selection of fashion accessories, beauty products, gift ideas and home wares.

Stratford-upon-Avon’s WI Lite is a next generation Women’s Institute group that accepts members of all ages and backgrounds. The group organise social events, fundraising activities and host guest speakers. Joining the WI Lite is a great way to get involved with your local community, meet new people and experience different things.

Tickets for the Autumn Fashion Show are £10 (including arrival drink and goodie bag) and are available from the fragrance counter at Debenhams, Wood Street, Stratford.

Notes to Editors:

For more information please contact Communications 01926 495321 ext 8383

Photo caption (L-R):

Lizzie Bleasdale, Fashion show model, Gulten Ashurst, Sales Manager at Debenhams, Anne Solomon, member of the WI Lite Fashion Show Team, Sue Bleasdale General Manager at CERU

National Cancer Survey results show that Warwick Hospital is providing high quality cancer care

South Warwickshire NHS Foundation Trust (SWFT) scores well on the national survey relating to the care delivered to patients with cancer. The Cancer Patient Experience Survey has gathered the views of 116,000 cancer patients across 155 NHS Trusts.

SWFT have demonstrated positive results in a number of categories including; ‘deciding the best treatment for you, ‘support for people with cancer’ and ‘operations’. When patients were asked the following statement relating to any operations they had undergone, ‘Staff gave a complete explanation of what would be done’, the Trust scored a 92% success rate.

The Trust also scored well within the Clinical Nurse Specialist (CNS) category. Patients rated communication with the Clinical Nurse Specialists highly, with SWFT scoring a 96% satisfaction rate when asked if the ‘CNS definitely listened carefully’, only narrowly missing the highest score nationally of 97%.

From this survey we have also learnt ways we can improve our services, for example the information that is available for patients on cancer research and patient participation within cancer research could be further improved, demonstrating the need to increase awareness within this area.

The Trust is currently working on plans to develop the provision of cancer services at Stratford upon Avon Hospital which will support easier access to high quality cancer services across South Warwickshire.

Glen Burley, Chief Executive said: “I am really pleased with our results. I receive many thank you letters from patients about our services and it is a reflection of the fantastic team that deliver them every day. Whilst we are proud of the positive scores, the survey is also a great opportunity for us to learn more from our patients on how we can further improve our services."

Notes to Editors:

Photo caption: The Aylesford Unit, which was built in 2008, offers cancer services to the patients of south Warwickshire and was designed with significant input from patients to ensure the services reflected their needs. Recently the unit received the Macmillan Quality Environment Mark, scoring the highest possible rating for cancer services in the Trust.

For more information please contact Communications 01926 495321 ext 8383

Speech and Language Therapy Transforms Lives Vickie Shanks Story

For Vickie Shanks, the Speech and Language Therapy service in Warwickshire could not have beenVickie Shanks with her children any more beneficial to the lives of her five children. Twins Mirie and Lorie (17), Nikita (15), Osborn (14) and Pippa (12) all have used the services which have helped to transform their lives.

Speech and Language Therapists (SLT) have been part of her children’s lives since Mirie and Lorie were two years old when they worked with the family to discover why their language was delayed. Since then, Nikita, Osborn and Pippa have all been involved with SLT who have offered expert advice, assessments and recommendations to ensure the children were able to flourish in the appropriate setting.

Nikita had extremely low receptive language (listening and understanding language) which was affecting what she was learning at school and was in turn fuelling her anxiety. Vickie Shanks commented, “Without that Speech and Language Assessment we wouldn’t have known how much she was struggling, so it was a critically important part of the whole process.” It was this knowledge that encouraged Vickie to change Nikita’s school, she said; “It was amazing....she was understanding more and also coming home to tell me what she’d done at school, something she had never ever done.”

All five of the Shanks children have individual requirements,  the Speech and Language Assessments have identified the appropriate route for each of them to take to assist their development. The expertise of the Speech and Language Therapy team has equipped the Shanks family with the styles of communication that suite each child’s individual need in order to communicate with each other.

Vickie Shanks said “I am so passionate about how critical the role of Speech and Language Therapists are to people’s lives.  I don’t know how my children and I would have coped if they had not had access their specialist skills. Using the techniques we have been taught, my family have been able to change our vocabulary so that we can communicate with each other effectively.”

Notes to editors:

More in depth interviews with Vickie Shanks are available (press, radio, television). Please contact the communications team for more information 01926 495321 ext 8385.

Photo caption:  Vickie Shanks with her children

Speech and Language Therapy Transforms Lives Tom Becketts Story

Tom Beckett from Nuneaton, received care from the Speech and Language Therapy Team at South Warwickshire NHS Foundation Trust following his treatment for mouth cancer at University Hospital of Coventry and Warwickshire.

In August 2009, Tom was diagnosed with mouth cancer after finding a lump in his mouth.  Within 8 weeks of being diagnosed, Tom had an 11 hour operation to remove the cancer.  Following the operation, Tom was unable to eat or drink and was fed by a nasogastric tube for 3½ weeks.  When he began to eat and drink again, he was only able to manage puréed food and fluids.  He then had Chemoradiotherapy for 6 weeks.  By the end of Tom’s treatment he was unable to open his mouth, especially on the side where his treatment had been and even at New Year he was only managing to swallow fluids.

After his treatment, Tom felt it was difficult to make himself understood, relying on his wife Mary to be his voice, he said: “I used writing and gesture as a way of communicating with people but found this extremely frustrating.”

Tom also felt very self conscious of his face which made him lack confidence in going out.  Feeling frustrated and withdrawn, Tom agreed to meet with a Speech and Language Therapist who provided information and support.  Commenting on the experience, Tom said: “My Therapist helped me with exercises to learn how to pronounce words again and talked through all the stages of trying to eat more textured food.” 

Although Tom is now able to open his mouth a bit more, he is still not able to chew food but is managing a puree diet.

Tom said:  “I would like to thank the Speech and Language Therapy Team for their help and support after my cancer treatment. Without their help, I don’t think I would have coped as well.  I will always remember the people who helped me, especially my wife.

“This experience in my life has been a huge change, I’ll never be the same as before but I hope to stay well and hopefully have a little job in the future.”


Notes to editors:

The Trust’s Speech and Language Therapy team work across Warwickshire to equip people of all ages and their families with techniques in order to help them communicate effectively.