Waiting List Validation

At South Warwickshire University NHS Foundation Trust, we are using the secure online portal Patient Hub to check if you still want to remain on the waiting list.

You can access this on your smartphone, tablet or computer. All the important information will be in one place. Please ensure we have your up-to-date mobile number and/or email address.

As and when the hospital needs to contact you, patients with a registered mobile phone number and/or email address will automatically be registered with this service.

You’ll be sent a text message or email from us with a link to follow.

What is Waiting List Validation?

We want to check that patients still need their referral to our waiting list. As we introduce this across all specialties over the next few months (starting in June 2024), you will receive a text or email notification inviting you to access the link to the Portal.

All you have to do is to ensure your hospital records have an up-to-date mobile phone number (or email address).

When you have an opportunity to access your referral confirmation online there are benefits for both you and the Trust.

  • Paper referral letters can be delayed in the post, are easily mislaid, and it can be confusing to keep track of many different referral letter.
  • You will help the Trust save money through reducing postage and printing and help us reach the Trust’s goal to achieving Net Zero (carbon neutral) by 2030.

Do I need to create a Portal (Patient Hub) account?

No, the hospital will create the account for you. As soon as you are a patient of the hospital and a referral is requested there will be an account in your name. You only need to access it when you need to see your referral details.

Please make sure we have your up-to-date mobile number (or email address) by contacting a member of your specialty booking team or when you next attend the hospital please speak to a member of the admin team at reception.

Why am I being offered this new referral update service?

The Trust is offering more communication choice to patients and working hard to increase efficiency and sustainability. By improving our communication with you, you will have all your referrals in one place which makes it less likely to miss the details. As part of our Net Zero (carbon neutral) promise, this will avoid unnecessary printing and postage.


How do I get into the Portal (Patient Hub) at another time?
You can use the link in the text message, the link in the referral notice, or from the Patient Hub page on the hospital website to access your referral information at any time.

What information will I get from the Portal (Patient Hub)?
You are able to view all your referrals in one convenient location. It will provide everything you would normally receive in the post.

Do I need to download the Portal (Patient Hub) as an app from an app store?
No, there is no need to download anything. When the hospital sends you the first referral notification, they will send you a link. You can access the Portal at any time. For easy future access, you may want to save this link as a favourite. Each time you sign in, you will also be sent a new 6-digit security code. There is no need to remember a username and password.

Is the link always the same?
Yes, the link to your account will stay the same, so you can go back to any text message or email. Every time you are notified about a referral, you will get a reminder of the link. If you want to go back into the Portal (Patient Hub), just use that link. Or, for easy future access, your device should allow you to save the link as a favourite.

Can I only use the link they send me in the text message or email to access it?
No, you can also use the Patient Hub link on this website. http://patienthub.swft.nhs.uk

What authentication does Patient Hub use?
Patient Hub uses two factor authentications. You begin the login process by giving us some personal information known to you – your mobile number or email address and your date of birth. To complete the log in process, you will be sent a 6-digit security code by text message, or by email. This code can only be used once. The next time you log in, you will get a new 6-digit code. The code is only valid for a short period of time?

Do I need to remember a username and password?
No, you do not have a username or password.

Do I need to securely log in each time I access the Portal (Patient Hub)?
Yes, it is important to keep your data secure. The code via text message or email is very fast.

Is this service secure?
Yes, the service is designed with security in mind. The text message or email regarding your referral will be sent to you by the hospital. Once you click on the link, you will be asked for two forms of identity, to check it really is you. This will be either your mobile number or email address and your date of birth. This information, coupled with a 6-digit authentication code, forms the secure 2-factor authentication.

How will I get my referral information?
You will get a text message or email with a link. When you click through the Portal (Patient Hub) you’ll see the referral tab on the first page you see. Click on ‘Referrals’ to see information on your current referrals and their status.

Do I need to enrol to get this service?
No, so long as we have a mobile number or email address registered with the hospital, the hospital will send you a text message or email. You’ll be able to choose how you are contacted (either via text message and/or email) so it is important that you make sure that we have your correct contact details.

How long do I have to respond to the text message or email?
The link to your Portal (Patient Hub) can be accessed at any time. When you log in you will be sent a secure authentication message to complete your log in. This secure code only lasts for one minute.

What happens if I do not respond to the text message link or authentication code I receive?
If you do not respond to the text message link within the given time, your referral letter will be posted to you.

How do I access my referrals if I have accidentally deleted the text message from my phone?
There is a link on the hospital website that directs you to the Portal (Patient Hub).

What if I don’t have a smart phone? Or a computer?
The initial link needs either a smart phone, tablet or a computer. If you do not have a smart phone, you can receive the link and authentication code in an email.

What happens if I want to opt out, or still want to receive a letter in the post?
You can access the link to opt out of future communications on the hub. This does mean that you will need to wait for updates through the post.

Will I receive reminder information through the hub?
Yes, all referral information will be sent via the hub.

What if I have more than one referral?
You will be able to see all your referrals in the hub. You can manage each referral individually.