Trust praised by the Care Quality Commission for high quality services
South Warwickshire NHS Foundation Trust has been highly commended in a report published by the Care Quality Commission (CQC) following inspections during December 2017 and January 2018.
The Trust, despite facing one of the most challenging winters on record and welcoming inspectors at a time when it was experiencing extreme demand, can proudly announce it an overall rating of ‘Good’. The Trust is now the only provider of general acute services in the West Midlands to achieve such a rating.Throughout the report, the CQC have highlighted lots of areas of outstanding practice which has enabled the Trust to improve its rating from ‘Requires Improvement’, which it was given following an inspection in March 2016. This new rating sits alongside other national indicators which have continually placed the organisation as one of the top healthcare providers in the country. One of which is the recently published 2017 NHS Staff Survey results, which highlight the Trust as one of the best in country. The Trust has been recognised nationally for having the second highest staff engagement score across all integrated acute and community trusts and have been placed in the top 5 trusts for 15 of the 32 categories, including when asked if staff would recommend the Trust as a place to work or receive treatment.
Areas of the organisation that have been highlighted by the CQC are maternity, out of hospital services and the hospital’s end of life care. The Trust’s bereavement service was described as responsive, compassionate and highly efficient. Maternity services were recognised for implementing an electronic record system, which enables staff and women to access up-to-date information to support informed decision making. The Trust’s out of hospital care also received praised, including a new overnight service which provides specialist care for people in North Warwickshire who are approaching the end of their lives.
Russell Hardy, Chairman said: “It is fantastic that the Trust is now formally recognised by the CQC for the high quality services it provides. It is great to be part of such a forward thinking organisation that continually strives to improve the health and wellbeing of our local communities. I am always inspired by the teams at the Trust and think that this new rating is a true reflection of all of their hard work. It is also great to see a good rating against well led reflecting the quality of our leadership across the organisation and in particular our Executive team. Looking to the future we will continue to work with partners across health and social care and the voluntary sector to focus on helping people stay healthier for longer. I would like to take this opportunity to thank not only the teams at the Trust, but all of the dedicated volunteers that tirelessly support us and provide vital services.”
Glen Burley, Chief Executive said: “I have always known that our teams deliver first class care, so I am delighted that we now have a rating more reflective of the high quality services we provide. The CQC report highlights lots of positive findings, which I am extremely proud of. We should however strive for even higher standards and to support this we are taking on board all of the points raised by the CQC and addressing their recommendations. We are also reviewing our strategy and firmly placing innovation at the heart of everything we do. We employ some of the most dedicated, talented and compassionate staff in the country and this is what makes the Trust so special.”
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