Your views matter

GEM awards (going the extra mile)

Would you like to recognise a member of staff or a team who have gone the extra mile or above and beyond in their work?

Why not nominate them for a GEM Award?

Each quarter the Trust's Recognition Group shortlist the GEM nominations. Please note the group receive a high number of nominations so the more detail you provide in your submission the better chance the member of staff or team you are nominating will be chosen as that quarter's winner.

Members’ Questionnaire

Help us to improve our services - tell us what you think by filling in our short online questionnaire.

We Listen, We Care - Listening to your feedback to improve your care

Please tell us about your care today by visiting:

Good or bad, your feedback is really important and will help to improve the service for you and others.

Your feedback is totally confidential and is collected and processed by iWantGreatCare, an independent organisation.

Service (PALS)

Do you have questions about your care, or the care of a friend or relative? If so, you can speak to the Patient advice and liaison service who will provide advice, support and information to help you. It's a confidential, friendly service for patients, carers, families and friends.
Tel: +44 (0)1926 600054
In writing: PALS Department, South Warwickshire University NHS Foundation Trust, Warwick Hospital, Lakin Road, Warwick, CV34 5BW

Concerns or complaints

If you are unhappy or worried about any aspect of your care or treatment please inform the Ward or Department Manager or the Health Professional involved in your care. Alternatively you can make a complaint to the Managing Director or the Patient Experience Team.

Click here to view the complaints process.
Tel: +44 (0)1926 495 321 ext 8020
In writing: Patient Experience Team, South Warwickshire University NHS Foundation Trust, Warwick Hospital, Lakin Road, Warwick, CV34 5BW

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Patient Champions

Healthwatch Warwickshire is the local champion for health and social care. They are independent and are not part of NHS or care services. They:

  • Answer questions about local NHS and care services
  • Refers patients to VoiceAbility, to support those making a complaint’
  • Gather information about what people think about NHS and care services to influence the planning and delivery of services.

Contact Healthwatch Warwickshire:

Phone: 01926 422823 (Monday to Friday 10.00am – 3.00pm)


Or visit: