Your views matter
We Listen, We Care - Listening to your feedback to improve your care
Please tell us about your care today by visiting: www.swft.iwgc.net.
Good or bad, your feedback is really important and will help to improve the service for you and others.
Your feedback is totally confidential and is collected and processed by iWantGreatCare, an independent organisation.
Patient Advice and Liaison Service (PALS)
Do you have questions about your care, or the care of a friend or relative? If so, you can speak to the Patient advice and liaison service who will provide advice, support and information to help you. It's a confidential, friendly service for patients, carers, families and friends.
Tel: +44 (0)1926 600054
In writing: PALS Department, South Warwickshire NHS Foundation Trust, Warwick Hospital, Lakin Road, Warwick, CV43 5BW
Concerns or complaints
If you are unhappy or worried about any aspect of your care or treatment please inform the Ward or Department Manager or the Health Professional involved in your care. Alternatively you can make a complaint to the Chief Executive or the Patient Experience Team.
Tel: +44 (0)1926 495 321 ext 8141
In writing: Patient Experience Team, South Warwickshire NHS Foundation Trust, Warwick Hospital, Lakin Road, Warwick, CV43 5BW
GEM awards (going the extra mile)
Would you like to recognise a member of staff or a team who have gone the extra mile or above and beyond in their work?
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Healthwatch Warwickshire is the local champion for health and social care. They are independent and are not part of NHS or care services. They:
- Answer questions about local NHS and care services
- Link to the Independent Complaints Advocacy Service (ICAS), supporting those making a complaint about NHS services
- Gather information about what people think about NHS and care services to influence the planning and delivery of services.
Contact Healthwatch Warwickshire:
Phone: 01926 422823 (Monday to Friday 10.00am – 3.00pm)
Or visit: www.healthwatchwarwickshire.co.uk