We Listen, We Care - Listening to your feedback to improve your care
Your feedback is really important to us. After a hospital visit you may receive an SMS message from the Trust asking about your experience and if you have comments or suggestions. We would strongly encourage you to complete this short survey to enable us to keep doing the things we are doing well and identify areas where we can improve.
If you would like a paper version of the survey please email pals
Your feedback is totally confidential and is collected and processed by Feedback Points, an independent organisation.
Would you like to recognise a member of staff or a team who have gone the extra mile or above and beyond in their work?
Why not nominate them for a GEM Award?
Each quarter the Trust's Recognition Group shortlist the GEM nominations. Please note the group receive a high number of nominations so the more detail you provide in your submission the better chance the member of staff or team you are nominating will be chosen as that quarter's winner.
GEM Award nomination form
Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) provides support, advice and information to patients, families and carers.
We can help if you:
- have a question or concern about your hospital care
- are unsure who to contact
- need help resolving an issue
- would like information about how to make a complaint
Please be aware that the PALS team is currently experiencing significant staffing pressures and a high number of enquiries. This means it may take us longer than usual to respond, we are sorry for any delay.
Before contacting PALS, please check the information below as another team may be able to help you more quickly.
If you are currently an inpatient, or you are concerned about a family member who is in hospital, please speak to the nurse in charge on the ward or the clinical team caring for you or your relative first.
How do I change or cancel an outpatient appointment?
For general queries about an outpatient appointment or surgical procedure at Warwick Hospital or Stratford Hospital:
Email: OutpatientsAppointments
For other outpatient specialty telephone numbers, please see the SWFT Contact Us page: SWFT Contact Us – outpatient contacts
For all other specialties, telephone: 01926 600036
If you cannot attend your appointment, please let us know as soon as possible so that the appointment can be rearranged and may be offered to another patient.
I have a query about an x-ray or scan
For general x-ray or radiology enquiries:
Telephone: 01926 600007
Email: Radiology.
Who can help with a car parking query?
For queries about hospital parking, parking charges, Blue Badge parking and concessions, please email: Hotel.
Visitor car parking at our hospitals
How can I access my medical records?
If you would like a copy of your medical records, information and the request form are available here:
Email: information.
Telephone: 01926 495321 ext. 8351 or 4141
How do I contact a ward or department?
Telephone numbers for our wards and departments can be found in the Ward and Department Directory on our Contact Us page:
Alternatively, you can contact the Trust's main switchboard on 01926 495321.
How do I contact PALS?
If you have a question or concern about your care, are unsure who can help, or have tried to resolve an issue and still need support, please contact PALS.
Telephone: 01926 600054
Email: pals
In writing:
PALS
South Warwickshire University NHS Foundation Trust
Warwick Hospital
Lakin Road
Warwick
CV34 5BW
PALS is not an emergency or urgent medical advice service. If you need urgent medical help, please contact NHS 111, your GP, or call 999 in an emergency.
SWFT Complaints Procedure Leaflet
Supporting staff to raise concerns: Freedom To Speak Up (FTSU) at SWFT
We are committed to creating and providing Safe, Effective, Compassionate, Trusted, and Inclusive care for patients and our staff. Through Freedom To Speak Up, staff can confidentially raise concerns about anything that might put their safety or patient care at risk.
We have a dedicated Freedom To Speak Up Team, who provides an independent and impartial route for staff to speak up.
Our Freedom To Speak Up Guardians can be contacted via: ftsug
Healthwatch Warwickshire is the local champion for people using health and social care services. They are independent and are not part of the NHS or care services.
They:
- Answer questions about local NHS and care services.
- Refer patients to advocacy organisations, for support when making a complaint.
- Gather feedback about what people think about NHS and care services to help influence the planning and delivery of services.
Contact Healthwatch Warwickshire:
- Phone: 01926 422823 (Monday to Friday 10.00am – 3.00pm)
- Email: info
@healthwatchwarwickshire.co.uk - Or visit the Healthwatch Warwickshire website
