In March 2016 of the patients using our A&E service who completed a survey, 96% would recommend the department as a place to be treated to friends and family. (National average = 85%)
The Friends and Family Test has been developed by the Department of Health for use across all hospitals in England and provides patients with the opportunity to provide direct feedback on the care and treatment they receive. Patients when leaving are asked "how likely are you to recommend our A&E department to friends and family if they needed similar care or treatment?" and are given 6 options to choose from, ranging from 'extremely likely' to 'extremely unlikely' and 'Don't know'.