Visitor information


General visiting takes place at our Trust between the hours of 12:00-19:00. Each patient can have two visitors at one time. Please ring the ward ahead of visiting to organise your visit. In cases such as compassionate grounds more than two visitors are permitted per patient. Patients with additional needs such as dementia, learning disabilities and autism and those receiving a life changing diagnosis can have visiting outside of normal visiting hours agreed on an individual bases with the ward.

Specialist areas such as Macgregor ward, Intensive care, Special care baby unit and maternity services have their own visiting guidance please discuss with the department your specific arrangements.

All visitors are required to wear a mask while attending clinical areas. Please do not visit if you have symptoms of COVID 19, Flu or diarrhoea and vomiting

Please note there may be restrictions in place in certain areas.

When visiting your relative or friend please do not give them any medication or help them to take any medication without checking with the nursing staff on the ward that it is safe to do so. All medication given has to be recorded in order to correctly assess the patients' condition and response to treatment.

Are you visiting from an EU Country or Switzerland? You will need to show your European Health Insurance Card (EHIC). For more information, please click here.


If you can’t attend a face-to-face or virtual appointment, even if it is the last minute, please let us know so we can re-arrange it and offer the slot to help someone else.

You can cancel and re-arrange appointments by calling or emailing: 01926 600 036 /

Getting here

The Warwickshire County Council website contains information on the public transport services available in Warwickshire.

Suitable gifts

Flowers and plants are attractive but they do not last in the warm hospital atmosphere, locker space is very limited, and as there is electrical equipment, spillages may be hazardous. Therefore not all wards welcome flowers or plants. Please consider bringing other items such as: travel size toiletries; a book or magazine; games, cards and puzzle books. You could also bring squash, sparkling water, sugar-free gum, small quantities of fresh fruit, plain biscuits.

Please check with ward staff if in doubt about the suitability of gifts and please do not bring in hot food.


Please note that wheelchairs require a £1 coin to use. This is to ensure that wheelchairs are returned to the correct areas so that they are available for when patients/visitors require them.

Restaurant opening times

Think Food Restaurant

Monday - Friday 8am – 7.30pm
Saturday - Sunday 8am – 2pm

Café Qualita

Monday – Sunday 7am – 8pm

Visiting times

Below are our visiting times. However, we occasionally need to put restrictions on visiting times for clinical reasons. Whenever this happens there will be an alert on the homepage of the website. Please make sure that you check this or call the ward before visiting.

Please be aware the wards have a weekly floor clean that means that it may be temporarily not possible to go into the specific area being cleaned or you may be asked to come out for a short time whilst this is being done. Please liaise with the relevant ward area to find out more about when this happens.


Visiting hours are from 12pm-5pm every day. Visitors are required to book a visit directly with the ward as the rules on visiting change regularly due to the amount of COVID-19 patients on the ward. Visitors can stay for up to one hour.

Beauchamp Ward12.00 - 18.00
Number 01926 495 321 ext 6432 / 6433

Castle Ward12.00 – 19.30 everyday apart from Wednesday which is closed between 13.30 and 16.00
Charlecote Ward
11:00 - 19:00 everyday apart from Monday 16:30-19:30
Coronary Care Unit14:00 - 20:00 only 2 visitors at a time and no visitors under 16
Fairfax (48 Hour)12:00 - 19:30
Farries12:00 - 19:30
Greville12:00 - 19:30 every day apart from Monday 16:00-19:30 due to ward cleaning.
Guy12:00 - 19:30
Hitchman12:00 - 19:30
Hatton (Short stay surgical)13:00 - 19:00
Intensive Care Unit (ICU)12:00-19:00
MacGregor (Children's Ward)Open visiting - 24-hour access for parents
Malins (Cardiology)12:00 - 19:30
Mary12:00 - 18:00 - no visitors under 16 (unless prearranged with the ward)
Nicholas12:00 - 19:30
Oken12:00 - 19:30
Special Care Baby UnitParents & siblings anytime.
Grandparents only – 15:30 to 16:30 or 18:30 to 19:30
Maximum of 3 people per baby
Squire12:00 - 19:30
Sephenson Unit12:00 - 19:30
Swan (maternity)

Partners and children of the parents 9:00 - 21.00
Other visitors 16:00 - 18:00

Only children of the parents are permitted to visit during any of the visiting hours.
Thomas12:00 - 19:30 every day apart from Thursday 16:00-19:30 due to ward cleaning.
Victoria12:00 - 19:30
Willoughby13.00 – 18:00 every day apart from Thursday 15:00-18:00 due to ward cleaning.
23 Hour (Short stay surgical)13:00 - 19:00