People today live in an increasingly digital world. Technology has come to influence almost all aspects of modern life; and unsurprisingly, how patients now expect to interact with healthcare professionals has also changed.
Your local NHS in South Warwickshire is eager to provide patients with a digital service, using the modern technology that people have come to expect. The new MyCare in Warwickshire Patient Portal is a significant step in fulfilling this expectation.
The portal now provides patients with the opportunity to digitally manage their health information and care by allowing them to view and download outpatient appointment letters, inpatient discharge summary letters as well as clinical letters online.
Further functionality will be gradually added to the portal over the coming months and years as it is developed.
How can I register?
For eligible patients, registering for the portal is quick and easy. All you need is to:
If you have a new outpatient appointment booked in on our system or you have been asked to complete a form or questionnaire, you will be sent a text message inviting you to sign up to the portal. Please click on the secure link and follow the instructions.
Registering is easy and secure – and takes less than three minutes to sign up. For more information on how to register, our short video below shows how simple it is to register and use the portal:
If you haven’t registered for the portal, but you have a future appointment with us, you can still register for MyCare in Warwickshire by clicking here.
Once you’ve registered for MyCare in Warwickshire, all you need is an internet connection and a suitable electronic device, such as your home computer, tablet or smartphone.
A patient portal is a secure online website that gives patients convenient, 24-hour access to appointments and personal health information from anywhere with an internet connection.
Once registered, patients can log on using a secure username and password to view their appointments and any changes to them. In the near future, this will also include information such as test results, consultant letters, prescriptions, and advice and guidance.
Simply, the portal provides a safe and secure way for patients to interact and communicate with us – anytime, anywhere.
From a clinical perspective, the portal allows for our increasingly ‘digital first’ population to interact with us electronically, which helps to improve health data, enhance patient experience and lower administrative costs.
Joining the MyCare in Warwickshire patient portal is optional, and it will not affect your care if you choose not to sign up. If you choose to register, you will have the option to receive your appointment information by post or via the portal. Until you choose to go paperless, you will continue to receive paper copies of your appointment letters.
If you’re looking for more information or need assistance with a troubleshooting issue, our FAQ document might be able to help.
Furthermore, our ‘how to videos’ might be able to assist if you need additional guidance registering with the portal, logging in, viewing appointment letters, or completing forms or questionnaires. These videos can be accessed via our YouTube playlist.
At present, the vast majority of outpatient appointment letters, inpatient discharge summaries and clinical letters have the option to be paperless.
Patients have the initial option to go paperless and stop receiving letters in the post when they first join the portal; but this can be changed at any time in the ‘My Details’ section of the patient portal.
Future paper-free functionality will be continually added to the portal as it is developed.
When logged into the portal, patients can find their appointment letters as well as any discharge summaries or clinical letters by clicking on the menu button (the triple bar icon) located in the top right corner of the page.
From the menu, you can view your appointment letters by clicking on ‘My Appointment Letters’.
To view your discharge summaries or clinical letters, from the menu, click on ‘Health Record’. Once you have selected ‘Health Record’, you should see two icons called ‘Clinical letters’ and ‘Discharge summaries’. If you click on the icons, you will be directed to your letters.
The Patient Portal and the NHS App are two different secure services for accessing your healthcare information. The MyCare in Warwickshire Patient Portal is local for patients in South Warwickshire and offers them more in-depth access to their local hospital appointments and health information. Alternatively, the NHS App is a national application that allows patients to access some NHS services online; such as the NHS COVID Pass, order repeat prescriptions, and access your GP health record.
However, as of autumn 2022, the NHS app now allows patients to view most of their local hospital appointments – but does not provide detailed letters.