Patient Portal – MyCare in Warwickshire

Page last updated July 2021

Login to MyCare in Warwickshire


People today live in an increasingly digital world. Technology has come to influence almost all aspects of modern life; and unsurprisingly, how patients now expect to interact with healthcare professionals has also changed.

Your local NHS in South Warwickshire is eager to provide patients with a digital service, using the modern technology that people have come to expect. The new MyCare in Warwickshire Patient Portal is a significant step in fulfilling this expectation.

The portal now provides patients with the opportunity to digitally manage their health information and care by allowing them to view and download outpatient appointment letters, inpatient discharge summary letters as well as clinical letters online.

Further functionality will be gradually added to the portal over the coming months and years as it is developed.

How can I register?

For eligible patients, registering for the portal is quick and easy. All you need is to:

If you have a new outpatient appointment booked in on our system or you have been asked to complete a form or questionnaire, you will be sent a text message inviting you to sign up to the portal. Please click on the secure link and follow the instructions.


Registering is easy and secure – and takes less than three minutes to sign up. For more information on how to register, our short video below shows how simple it is to register and use the portal:


If you haven’t registered for the portal, but you have a future appointment with us, you can still register for MyCare in Warwickshire by clicking here.

Once you’ve registered for MyCare in Warwickshire, all you need is an internet connection and a suitable electronic device, such as your home computer, tablet or smartphone.

What is a Patient Portal?

A patient portal is a secure online website that gives patients convenient, 24-hour access to appointments and personal health information from anywhere with an internet connection.

Once registered, patients can log on using a secure username and password to view their appointments and any changes to them. In the near future, this will also include information such as test results, consultant letters, prescriptions, and advice and guidance.

Simply, the portal provides a safe and secure way for patients to interact and communicate with us – anytime, anywhere.

From a clinical perspective, the portal allows for our increasingly ‘digital first’ population to interact with us electronically, which helps to improve health data, enhance patient experience and lower administrative costs.

Do I have to join the portal?

Joining the MyCare in Warwickshire patient portal is optional, and it will not affect your care if you choose not to sign up. If you choose to register, you will have the option to receive your appointment information by post or via the portal. Until you choose to go paperless, you will continue to receive paper copies of your appointment letters.

What can the portal currently do?

Once registered, patients are currently able to:

  • See new outpatient appointments in date order giving them greater oversight
  • View and download appointment letters, discharge summaries and clinical letters
  • Set communications preferences to opt-out of paper appointment letters moving forward
  • Add future appointments to their own calendar with the click of one button, e.g. Google or Outlook calendars

What future features are being developed?

We are continually improving the portal and introducing new features; and over the coming months patients will notice increased control and functionality being added. Features include:

  • Viewing aspects of their health record, including results and prescriptions in one place
  • Requesting cancellations when unable to attend
  • Receiving digital copies of other supporting information
  • Completing surveys, pre-admission assessments and contributing other information to support care planning
  • Seeking advice and guidance related to the Trust and specific conditions, and viewing information relating to car parking or other Trust services
  • Sharing health records with others (with consent) including carers, family members or care provider

Frequently asked questions (FAQs)

If you’re looking for more information or need assistance with a troubleshooting issue, our FAQ document might be able to help.

Furthermore, our ‘how to videos’ might be able to assist if you need additional guidance registering with the portal, logging in, viewing appointment letters, or completing forms or questionnaires. These videos can be accessed via our YouTube playlist.

Who do I contact if I need help?

If you experience a technical issue using MyCare in Warwickshire, please refer in the first instance to the help centre available in the portal, and to the Frequently Asked Questions (FAQs).

If the FAQs and the help centre do not address your question or you experience a technical problem such as:

  • the website is not functioning correctly
  • features are not working

Please report the problem via email to patient.portal@swft.nhs.uk

If you need help and support using your NHS login details, please visit https://help.login.nhs.uk/

Please do not send any personal identifiable information when reporting a technical problem. If you need to cancel or change your appointment please see the section below.

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How do I cancel or change my appointment?

It’s not currently possible to cancel or change an appointment through MyCare in Warwickshire, but this functionality will be added in the near future.

To change or cancel an appointment, please call our outpatient appointment centre. The number should be on your appointment letter. Alternatively, please call the main hospital switchboard.

Are all my letters paperless?

At present, the vast majority of outpatient appointment letters, inpatient discharge summaries and clinical letters have the option to be paperless.

Patients have the initial option to go paperless and stop receiving letters in the post when they first join the portal; but this can be changed at any time in the ‘My Details’ section of the patient portal.

Future paper-free functionality will be continually added to the portal as it is developed.

Where can I find my documents?

When logged into the portal, patients can find their appointment letters as well as any discharge summaries or clinical letters by clicking on the menu button (the triple bar icon) located in the top right corner of the page.

From the menu, you can view your appointment letters by clicking on ‘My Appointment Letters’.

To view your discharge summaries or clinical letters, from the menu, click on ‘Health Record’. Once you have selected ‘Health Record’, you should see two icons called ‘Clinical letters’ and ‘Discharge summaries’. If you click on the icons, you will be directed to your letters.