Patient Portal – MyCare in Warwickshire

Page last updated July 2021

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People today live in an increasingly digital world. Technology has come to influence almost all aspects of modern life; and unsurprisingly, how patients now expect to interact with healthcare professionals has also changed.

Your local NHS in South Warwickshire is eager to provide patients with a digital service, using the modern technology that people have come to expect. The new MyCare in Warwickshire Patient Portal is a significant step in fulfilling this expectation.

The portal will soon provide all patients with the opportunity to manage their own appointments and view appointment letters online. The Trust is currently piloting the portal, and is presently available to patients accessing four specialties:

  • Gynaecology
  • Dermatology
  • Gastroenterology
  • Rheumatology

  • All specialties will have access to the portal sometime in the second half of 2021, and further functionality will be gradually added over the coming months and years.

    How can I register?

    For eligible patients, registering for the portal is quick and easy. All you need is to:

    If you have a new outpatient appointment booked in on our system, you will be sent a text message inviting you to sign up to the portal. Please click on the secure link and follow the instructions.

    Registering is easy and secure – and takes less than three minutes to sign up. For more information on how to register, our short video below shows how simple it is to register and use the portal:

    If you haven’t registered for the portal, but you have a future appointment with us, you can still register for MyCare in Warwickshire by clicking here.

    Once you’ve registered for MyCare in Warwickshire, all you need is an internet connection and a suitable electronic device, such as your home computer, tablet or smartphone.

    What is a Patient Portal?

    A patient portal is a secure online website that gives patients convenient, 24-hour access to appointments and personal health information from anywhere with an internet connection.

    Once registered, patients can log on using a secure username and password to view their appointments and any changes to them. In the near future, this will also include information such as test results, consultant letters, prescriptions, and advice and guidance.

    Simply, the portal provides a safe and secure way for patients to interact and communicate with us – anytime, anywhere.

    From a clinical perspective, the portal allows for our increasingly ‘digital first’ population to interact with us electronically, which helps to improve health data, enhance patient experience and lower administrative costs.

    Do I have to join the portal?

    Joining the MyCare in Warwickshire patient portal is optional, and it will not affect your care if you choose not to sign up. If you choose to register, you will have the option to receive your appointment information by post or via the portal. Until you choose to go paperless, you will continue to receive paper copies of your appointment letters.

    What can the portal currently do?

    Once registered, patients are currently able to:

    • See new outpatient appointments in date order giving them greater oversight
    • View and download appointment letters
    • Set communications preferences to opt-out of paper appointment letters moving forward
    • Add future appointments to their own calendar with the click of one button, e.g. Google or Outlook calendars
    • Find quick directions to our hospitals and community sites

    What future features are being developed?

    We are continually improving the portal and introducing new features; and over the coming months patients will notice increased control and functionality being added. Features include:

    • Viewing aspects of their health record, including all appointment and clinical letters, discharge summaries, results and prescriptions in one place – Autumn 2021
    • Requesting cancellations when unable to attend - Winter 2021/22
    • Receiving digital copies of other supporting information – Winter 2021/22
    • Completing surveys, pre-admission assessments and contributing other information to support care planning – Winter 2021/22
    • Seeking advice and guidance related to the Trust and specific conditions, and viewing information relating to car parking or other Trust services – Spring 2022
    • Sharing health records with others (with consent) including carers, family members or care provider Summer 2023
    • Providing fall-back to manual methods, such as letters (where appropriate) in order to not create digital exclusion

    Frequently asked questions (FAQs)

    If you’re looking for more information or need assistance with a troubleshooting issue, our FAQ document might be able to help.

    Who do I contact if I need help?

    If you experience a technical issue using MyCare in Warwickshire, please refer in the first instance to the help centre available in the portal, and to the Frequently Asked Questions (FAQs).

    If the FAQs and the help centre do not address your question or you experience a technical problem such as:

    • the website is not functioning correctly
    • features are not working

    Please report the problem via email to patient.portal@swft.nhs.uk

    Please do not send any personal identifiable information when reporting a technical problem. If you need to cancel or change your appointment please see the section below.


    How do I cancel or change my appointment?

    It’s not currently possible to cancel or change an appointment through MyCare in Warwickshire, but this functionality will be added in the near future.

    To change or cancel an appointment, please call our outpatient appointment centre. The number should be on your appointment letter. Alternatively, please call the main hospital switchboard.

    We want your feedback

    MyCare in Warwickshire is a new, innovative digital tool for our patients; and to make sure we get the very best out of the portal, we’re eager to hear from you about your experiences of using it and how we can improve it. To complete our feedback survey, please click here.