Patient Portal – MyCare in Warwickshire
In late February 2021, if you are scheduled a new appointment with South Warwickshire NHS Foundation Trust, the Trust will send you a text message inviting you to join our patient portal, MyCare in Warwickshire. The Trust is completing this in a phased rollout and the first four specialties that will have information for you to see on the portal are:
The patient portal will enable you to view your Consultant (and their clinical team) outpatient appointments and letters online in one place, anytime and anywhere via your mobile or your internet enabled device.
How can I register?
Registering for the portal is quick and easy, and all you need is to:
When you have a new appointment, we will automatically send you a text message inviting you to join the patient portal – please click on the secure link and follow the instructions.
If you haven’t registered for the portal and have a future appointment, you can still register for MyCare in Warwickshire by clicking here.
Once you’ve registered for MyCare in Warwickshire all you need is an internet connection and a suitable electronic device such as your home computer, tablet or smart phone, e.g. Apple or Android.
What can I do on MyCare in Warwickshire?
Once registered, you will be able to:
- See all of your new outpatient appointments in date order giving you greater oversight
- View and download your appointment letters.
- Set your communications preferences to opt-out of paper appointment letters moving forward.
- Add future appointments to your own calendar with the click of one button, e.g. Google or Outlook calendars.
- Find quick directions to our hospitals and community sites Over the coming months we will also be developing the portal to give our patients even greater control, including the ability to reschedule and cancel appointments using MyCare in Warwickshire. Find out about all the new features by clicking here.
How does it work?
When you have a new appointment booked in our system, for example, a first appointment or a follow-up appointment, you will be sent a text message inviting you to sign up to the portal.
Registering is quick, easy and secure – it should take no more than 3 minutes to sign up. Watch this video to find out more on how to register and use the portal:
Do I have a choice?
Joining MyCare in Warwickshire is optional, and it will not affect your care if you choose not to sign up. If you choose to register, you will have the option to receive your appointment information by post or via the portal. Until you choose to go paperless, you will continue to receive paper copies of your appointment letters.
Who do I contact if I need help?
If you experience a technical issue using MyCare in Warwickshire, please refer in the first instance to the help centre available in the portal and to the Frequently Asked Questions (FAQ’s).
If the FAQ’s and the help centre do not address your question, or you experience a technical problem such as:
- the website not functioning correctly
- features not working
Please report the problem via email to firstname.lastname@example.org Please do not send any personal identifiable information when reporting a technical problem. If you need to cancel or change your appointment please see the section below.
How do I cancel or change my appointment?
It’s not currently possible to do this through MyCare in Warwickshire, but we will be providing this functionality in the future. To change or cancel an appointment, please call our out-patient appointment centre, the number is on your appointment letter. To change or cancel an appointment, please call our out-patient appointment centre, the number is on your appointment letter.
We want your feedback
MyCare in Warwickshire is a digital tool for our patients; to make sure we get the very best out of the portal, we’re eager to hear from you about your experiences of using it and how we can improve it. To complete our feedback survey, please click here.
For further information, please download and read our detailed FAQs click here.