Video Consultations at South Warwickshire NHS Foundation Trust
Here at SWFT, we have been working on increasing the number of Virtual Outpatients appointments that are available to our patients. Virtual Appointments would happen instead of a face-to-face appointment and will help to make life easier for you by reducing the inconvenience of having to come to the hospital; saving you travel time and cost.
Video Consultations are one way in which your Clinician may choose to see you going forward. To perform video consultations, we are using secure video platforms that allow you to have a consultation from your home or own private space. You will need to have access to a smartphone or a computer with a webcam and have a good internet connection.
There are currently three ways in which you may be offered a Video Consultation with a Clinician at SWFT; either on Microsoft Teams, AttendAnywhere or AccuRx (all are secure web-based systems).
If the Video Consultation is to be held on Microsoft Teams, the Service will contact you directly via email with a unique link to attend the consultation which will be sent to your chosen email address. Please contact the number at the bottom of your Appointment Letter if you need to speak with a member of our team about your Microsoft Teams Appointment.
If the Video Consultation is to be held on AccuRx, the Service will contact you directly or this will be outlined in your appointment letter. AccuRx Video Consultation Invitations are sent via SMS text message from ‘NHS No Reply’. You will receive a text message when your clinician is ready to see you with a link to join the consultation.
(Please note, this does not work with Internet Explorer.)
Attending your AttendAnywhere Video Consultation:
AttendAnywhere is a Video Consultation system used to connect clinicians and patients using video.
You can use Attend Anywhere on the following web browsers:
- Using Google Chrome on a PC, Laptop, Mac or iOS/Android device
- Using Apple Safari on Macs and iOS devices
For answers to frequently asked questions, please click here.
Five minutes before your appointment time, click on the relevant service below. You will be taken through a series of steps to ensure that your equipment is set up correctly. Once the steps have been completed, you will be prompted to enter your name, date of birth, telephone number and accept the terms and conditions. This information is not stored beyond the length of the video call.
We are introducing this service gradually over the next few weeks; please see below the Services currently offering Video Consultations via AttendAnywhere and click the link to enter the Virtual Waiting Room:
In the Waiting Area:
Once these steps have been followed, click on the Start Call button and you will enter the virtual waiting room until your consultation begins.
- You will see yourself on video and hear music
- The waiting room is private and you will not see other patients
- Data is not used whilst you are in the waiting room
- Messages will appear on the screen, and if the Clinicians is running behind you may receive a message from a member of our Admin Team advising you of your wait time
In the Consultation:
When the consultation is ready to begin, your image will shrink and move to the corner of the screen and you will see your clinician. The video call is free (except your internet usage charge – further information on this can be found in the FAQs.
Should you experience any technical issues during your Video Call, please let your clinician know as soon as possible and refer to our Troubleshooting Guide. If the technical issues cannot be resolved, the Clinician will contact you using the number entered when you joined the waiting room.
At the End of the Consultation:
Following your consultation, there will be a short survey that will appear straight after the call is ended. We ask if you could please take some time to complete, it should take no more than a few minutes. we value your feedback as Video Consultation’s is new method of caring for our patients.