Car parking

New Car Parking System - Coming soon

As part of the Trust’s investment in car parking, a new ticketless payment system: Automatic Number Plate Recognition (ANPR) is being introduced to both our patients and visitors car parks commencing on Monday 16 December 2019.

How it works...

  1. As you enter the hospital car park, your vehicle registration will be captured automatically by camera.
  2. Park your vehicle in a designated car parking space
  3. When you are ready to leave, please pay at one of the pay stations, by entering your vehicle registration and following the onscreen instructions
  4. You now have the choice of paying with coins, notes and/or card including contactless payment
  5. Once you have paid, please return to your vehicle and proceed to exit
Length of StayCharges
First 30 minutesFree
0 minutes - 1 hour£2.60
1 hour - 2 hours£3.10
2 hours - 4 hours£4.70
4 hours - 6 hours£7.30
6 hours - 24 hours£9.40
Weekly Ticket - Patients and patient visitors only£15.60

The car park is managed by a Trust nominated car parking company, so please ensure you pay for your parking before leaving otherwise you will be subject to a parking charge notice.

FAQ’s - Automatic Number Plate Recognition (ANPR) car parking

Visitor’s car parks

Q: Where does any PCN fine money go to?
A: The PCN fines will be split between SWFT and the external company we have on site to monitor the carparks. The PCN money has been proposed to go into a charitable fund that is used to improve services within the Trust.

Q: Can visitors still obtain a weekly pass?
A: Yes these will still be available for the visitors to obtain, there will be no change to any of the concessions in place.

Q: If a patients visitors come to collect their friend or relative and park in the drop off zones will they still get charged?
A: The visitor has 30 mins grace before the charges start to come on site to collect their friend or relative.

Q: When will the new ANPR system is coming into effect?
A: ANPR will go live in the public car parks from Monday 16 December 2019. ANPR will go live for ALL staff car parks from mid-January 2020.

Q: What will happen if I do not have any means of payment on me to pay for car parking?
A: There will be information available giving you telephone numbers and email contacts advice on how to pay. You will have until 23:59 of the same day to pay the outstanding payment. The contractor is developing a payment app to allow users to pay for their parking without using any of the pay stations. This is planned to be introduced later in 2020.

Q: Do blue badge holders have to pay for car parking once the new ANPR system has been installed?
A: Yes, everyone using the car parks on the Trust site will be expected to pay (unless they meet the criteria for concessional parking).

Q: How’s does the new ANPR system work for visitors?
A: 1. As you enter the Hospital car park, your vehicle registration will be captured automatically by camera

2. Park your vehicle in a designated car parking space

3. When you are ready to leave, please pay at one of the pay stations, by entering your vehicle registration and following the on screen instructions

4. You now have the choice of paying with coins, notes and/or card including contactless payment

5. Once you have paid, please return to your vehicle and proceed to the exit

If you leave without paying you will have until 23:59 of the same day to pay for parking. If you fail to pay after this time, a Parking Charge Notice (PCN) will be issued to the registered keeper of the vehicle. A PCN will automatically be issued if a patient/visitor enters a staff car park without authorisation and parks.

Staff car parks

Q: If staff member uses an alternative vehicle to get to and from work that is not on the system, do they inform anyone, if so, who would they need to contact so that they don’t get a parking fine?
A: The staff member will need to email the Estates department to have the temporary registration added to the database. If this occurs at the weekend, the same process will still apply. The email for Estates is estates@swft.nhs.uk. The staff member as part of the email will need to provide their full name, the temporary vehicle registration and the duration the temporary vehicle is to be added for. Please note that estates will not accept calls for temporary vehicle changes.

Q: Are the staff car parks still the same after the new ANPR system goes live?
A: There are no changes to the current car parks staff can still park in the following areas:

- Pickering’s car park

- Millers road carpark

- Car park C - D - E - F – G

- C and H permit car park (authorised staff only)

Q: Who are classed as authorised staff for the C&H car park?
A: Authorised staff are:

- Volunteers

- Essential users - A member of staff who needs to use their car for trust business on a daily basis; examples include community district nurses.

- A member of staff who needs to use their car to travel to meetings off site on NHS business an average of 3 times or more a week

Q: Do I need to reapply for a new car parking permit reapply for parking?
A: The car parking system for staff is a permit-less system. All vehicle registrations are held on a database. Permits will only apply if a staff member has authorisation to park their vehicle in the C&H permitted facility located down Car Park C. If you are granted access, you will be issued with either a C or H disc to place into your vehicle. All staff MUST contact the Estates department on estates@swft.nhs.uk if they have changed to their vehicle, permanent or temporary. Please note that estates will not accept calls for temporary vehicle changes.

Q: When will the new ANPR system is coming into effect?
A: ANPR will go live for ALL staff car parks from mid-January 2020. Communications will follow shortly.

Q: Does the introduction of an ANPR system mean my parking charges will be increasing up?
A: No, the Trust has not made a decision to introduce an increase car parking charges for staff.

Q: Can staff park in both the staff and visitors carparks?
A: No, staff are not permitted to park in any Trust patient/visitor car parks (unless they meet the criteria for authorised parking). If a staff member parks in a visitors car park they will be required to pay the tariff displayed.

Q: How’s does the new ANPR system work for staff?
A: The ANPR system for staff is a drive in, drive out system. All that changes is that the camera will capture your vehicle registration coming in and out of the staff car parks. Only staff that are permitted to park in the staff parking facilities, should use these car parks. You will know if you have access to parking as long as you can see a deduction from your pay slip. The staff is also responsible to keep the Estates department up to date on any personal circumstance/vehicle changes. You will need to email the estates department on estates@swft.nhs.uk to advise the team. Please note that estates will not accept calls for car parking changes. NOTE: If a member of staff enters a staff car park and is NOT eligible to park in these locations, they will be issued a parking charge notice. The staff member has the right to appeal a fine through the contractors appeals process.

Q: Where does any PCN fine money go to?
A: The PCN fines will be split between SWFT and the external company we have on site to monitor the carparks. The PCN money has been proposed to go into a charitable fund that is used to improve services within the Trust.

Q: Is there a staff waiting list?
A: There will be no immediate change to the staff car park waiting but the Trust is committed to working towards building a multi-storey carpark in the future.

Q: What are the conditions of parking for staff?
A: The staff car parking policy has been updated to reflect the introduction of the new ANPR system. There are no changes to any of the Trust staff carparks

Q: What happens if staff are inappropriately parking?
A: If a member of staff has been found to be parking inappropriately eg. parking without authorised permission they will receive a PCN notice through the post. Other contraventions parking contraventions will include, but are not limited to:

- Not parking in a designated bay

- Inappropriate parking in Blue Badge Space

- Blocking access to roads or buildings

- Damaging of soft landscaping

- Inappropriately parking in the dedicated car share spaces

- Double parking

- Parking on double yellow lines, red and yellow hatching

- Failure to display a valid C&H permit in their motor vehicle

- Dangerous driving in SWFT car parks (Also subject to Trust Disciplinary procedures)

- Abusive / aggressive behaviour (Also subject to Trust Disciplinary procedures

These will be picked up by the external company we use to patrol the site

Q: Who do we contact to report inappropriate parking or any other parking concerns
A: If a member of staff has a concern regarding inappropriate parking or any other parking concerns they can contact the estates department or email hotel.servcies@swft.nhs.uk

Q: Will the ANPR system cover new GDPR regulations?
A: The ANPR system cover the new GDPR regulations. The information that will be stored on the data base will be:

• Staff member name

• Motor vehicle registration number

• Base/ward or department

For any Car parking queries, please contact Hotel Services at Hotel.Services@swft.nhs.uk

The above charges also apply to Blue Badge Holders unless you or your partner qualify under the Healthcare Travel Cost Scheme.

How to claim

  • In person at the cashiers office (Warwick Hospital only) - You will need to provide proof of benefit each time you make a claim and proof of appointment/attendance.
  • By post using HC5(T) form, available at cashiers/reception desks or the security office (Warwick Hospital only).

Please ensure all travel receipts are securely attached to the form before posting it to the address shown on the form.

Patient multi-appointment tickets

If you are a patient required to attend regular clinics or outpatient appointments, you can qualify for a 5 or 10 visit multi-appointment ticket. This ticket will give you access to the car parking facility at Warwick Hospital for a 3 month period from date of activation. To get a multi-appointment ticket, please ask the receptionist for a form, and return the completed form back to Security Office.