Local minor injuries unit ranked amongst very best nationally

Results from the national Urgent & Emergency Care survey have ranked Stratford Hospital’s minor injuries unit (MIU) as the second best in the country.

The MIU was one of only three in the NHS to be placed in the ‘better than most other trusts’ category, highlighting the high standard of urgent and emergency care being provided by local healthcare providers South Warwickshire NHS Foundation Trust (SWFT).

Patients taking part in the 2018 survey ranked SWFT ‘better than most trusts’ in the country in their responses to nine questions. There were no questions where the Trust performed ‘worse than most trusts’. As a result, SWFT ranked ‘better’ in three overall categories – Waiting Times, Healthcare Professionals and Care and Treatment. This demonstrates the excellent nurse-led care on offer at the MIU, making it an effective, quicker alternative to often overstretched A&E departments.

Published this week by the Care Quality Commission (CQC), who regulate NHS organisations in England and Wales, responses were received from over 47, 100 people in total. This represents a range of different demographics to provide a broad mix of opinions of the people that used the services. In addition to answering closed questions, the questionnaire included a section where patients could make comments in their own words about the care they had personally received. Some of the comments received were:

“Thanks to minor injuries staff. Very good experience.”

“Very good service from Stratford minor injuries. Always have avoided going to Warwick A&E - always try Stratford first, due to personal care and waiting times.”

“I was impressed with the experience. There was a short wait initially, but experiences were managed. I had to have an x-ay and there was no queue, so once I saw the health professional, the consultation was swift and thorough and I left the hospital having had a very positive experience.”

Chief Executive Glen Burley said: “It’s fantastic to see that the Trust has scored well in the CQC’s Urgent & Emergency Care Survey. The results are important for a number of reasons, particularly because they are the honest opinions of the patients we care for. Also because a trust’s UEC performance can be seen as an indicator of the state of the wider health and care system; if there are problems in other areas of the hospital or community care, the negative impact can be felt at the front door.

"I want to thank all of our staff who have contributed to our minor injuries unit being ranked amongst the very best in the country. Many non-life threatening conditions can be treated quickly and efficiently at MIUs and they offer care closer to where it’s needed, a key element of the NHS Long Term Plan.”

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