Audiology (hearing) for adults

Audiology Services during COVID-19

Audiology Services during COVID-19:

Please read our Audiology Newsletter for information of how we are running our service at the moment and how to contact us.

Deaf Awareness Week, May 2nd to May 8th 2022.

Click here to view our communication tips when wearing face masks.

Due to COVID restrictions within the Hospital we are unable to provide an Open Repair Service.

Please note we will continue to offer an essential hearing aid repair service in the following ways:

We are operating a postal service for all hearing aid repairs, replacement tubes and batteries. If you wish to use this service we would recommend you post your hearing aids via Special Delivery. Please include your details, alongside the issue you want us to look at in the package.

For postal repairs please send them to:

Warwick Hospital
Lakin Road
CV34 5BW

Or, the hearing aid can be dropped off for repair if it is urgent by someone who is well and are not supposed to be self-isolating or household-isolating. We will then return the hearing aid to you via post or you can arrange to collect the hearing aids from us once they are ready.

You can also book an appointment to see us for a hearing aid repair as long as you are not self-isolating and do not have any symptoms of Covid. Please contact us on or call us on 01926 482 668. Please include your name and address, your date of birth in your message.

We are able to post batteries and tubing to you by request.

What we do

We help patients affected by problems with hearing or tinnitus. Our team includes Audiologists, Assistant Audiologists and Administrators, and we liaise closely with Ear, Nose and Throat (ENT) consultants and other professionals.

The Audiology Department is a recognised training centre for the Aston University, Birmingham and usually has placement students gaining valuable clinical experience.

In 2019 the adult services at Warwick Hospital achieved Improving Quality in Physiological diagnostic Services (IQIPS) accreditation, which was granted through the United Kingdom Accreditation Service (UKAS).

The award was achieved following months of stringent assessment in four key areas; patient experience, safety, facilities, resource and workforce and clinical. IQIPS is a professionally-led programme, sponsored by the Chief Scientific Officer, NHS England and hosted by the Royal College of Physicians (RCP). It aims to improve service quality, care and safety for patients undergoing physiological diagnostics and treatment.

We are delighted to have been recognised for the commitment we have for each of our patients.

We have the ‘Inspired by Ida’ benchmark and our department was the first nationally to be accredited as Ida approved.

Inspired by Ida is a label for high-quality, personalised hearing care. The label is issued to hearing specialists who have completed courses in person-centred counselling from the Ida Institute in Denmark. Clinics can obtain the label if 80 percent of the staff have completed the courses. The label allows you to identify hearing specialists who are committed to providing you with personalised care and advice on how to manage hearing loss in daily life.

What is Person-Centred Care?

Person-centred care is a way of seeing people and their families as experts in their own experience of hearing loss, working alongside the health care provider to determine which solutions and strategies will help them most.

What to expect

A person-centred hearing care professional will:

  • Talk to you about your individual needs and preferences.
  • Invite your spouse or other close relatives to join sessions.
  • Work with you to establish a treatment plan based on your personal lifestyle.
  • Provide you with advice for how to manage hearing loss in daily life.

View information on Tinnitus click here and Hyperacusis (Sound Sensitivity) click here.


Audiology is a major support service to ENT but also operates independently accepting GP referrals for many of its services.

  • For new patients over the age of 55 who are seeking support with their hearing problems and have no active ear disease, please ask your GP to refer you directly to the Audiology Department.

    If you are a patient with additional ear problems who is seeking support with their hearing problems (and have not previously seen an Ear Nose & Throat doctor before) or you are under the age of 55, please ask your GP to refer you to ENT. Some examples of ear problems are:
  • Sudden hearing loss – within 72 hours (this is counted as a medical emergency so please seek support from either your GP or A+E as soon as possible)
  • Rapid onset of hearing loss (90 days or less)
  • Fluctuating hearing loss which is not associated with having a cold
  • Asymmetrical hearing loss (where one ear seems worse than the other)
  • Regular ear infections / discharge from your ears (which is not wax) or regular pain
  • A perforated ear drum or other issues with your outer ear which can be seen when your doctor examines your ear
  • Tinnitus where you have it only in one ear, it beats in time with your pulse, it is affecting your quality of life or it is affecting your sleep
  • A sound sensitivity
  • Dizziness

For patients who require a hearing test only (even if you are under the age of 55) your GP is able to refer you directly to Audiology if you are over the age of 18 years, but if you require a hearing aid other another intervention then your GP will need to refer you through ENT to access this support.

We also run a Specialist Hearing Clinic for adults with complex hearing losses or co-existing conditions and your GP can refer you to be seen on this clinic. Please click here for more information.

For all referrals your ears should be completely clear of wax prior to seeing us so we are able to complete all of the testing and procedures needed.

Hearing aid maintenance and support

You can collect hearing aid batteries from Warwick Hospital, Stratford Hospital and Ellen Badger Hospital without an appointment between the reception’s opening times. We also have battery centres in the local area please click here for full details. If you cannot get to our battery centres, we offer a postal service for battery collection. Please send your battery card in to us with self-addressed, stamped envelope and we will post your batteries back to you.

Hearing aid repairs and ongoing support

We are no longer running the Open Repair drop in clinic at Warwick hospital.

If you have any problems with your hearing aids or require a service, there a few options you can consider:

1. Drop off & Collection service – You can drop your hearing aid off at Audiology reception and an Audiologist will repair/service your hearing aids within 3 working days. The Audiologist will call you when your hearing aids are ready to be collected.

2. Postal Repair – If you cannot attend the Audiology department, you can post your hearing aids to us via Special Delivery and packaged securely to: Audiology, Warwick Hospital, Lakin Road, Warwick, CV34 5BW and we will post them back to you via Special Delivery, once the aids have been repaired. Hearing aid repairs are free of charge on the NHS, however, there is no funding to cover postage and packaging. We also ask that you include a short note to explain the problem you are having with the hearing aid.

3. Booked Repair – If an Audiologist has checked your hearing aids and you are still having problems, you are then eligible to call us to book a face-to-face repair appointment.

4. Batteries and spare tubing - you can contact us to request these

Please note the department is not open on Bank Holidays.

During your repair appointment we can:

  • Retube your hearing aid – this needs to be done every 6-9 months
  • Replace your open fitting tube and dome – this needs to be done every 6 months
  • Make slight adjustments to the sound of your hearing aid
  • Make a new ear mould if appropriate (please note your ears must be clear of wax in order for us to take impressions for new ear moulds).
  • Replace a faulty hearing aid
  • Replace lost hearing aids - there is a charge of £100 per hearing aid. The hearing aid(s) will only be issued after payment has been confirmed. Exclusions apply.
  • Instruct on battery insertion, cleaning, ear mould insertion and use of the controls
  • Advice on assistive listening devices and communication strategies
  • Inform you about support groups and other related services

Please note if you suspect a problem with wax or an infection we recommend visiting your GP before attending the repair appointment.

In some cases we may need to arrange a further appointment after seeing you, in order to solve all issues or to have you hearing loss reassessed.

We can provide you with spare parts for you hearing aids including cordas and tubing so you or a family member can repair and maintain your own hearing aids. If you would like to know how to do this please ask the member of staff you see at the repairs clinic to show you. The reception staff at Warwick Hospital may also be able to provide the tubing for you. This instruction video will help you retube your hearing aid.

Contact and location

Tel: +44 (0)1926 482668
Audiology Department, South Warwickshire NHS Foundation Trust, Lakin Road, Warwick, CV34 5BW.

How to find Audiology

Warwick Hospital
Please enter the outpatients department and walk straight towards the main reception. Proceed straight ahead following the orange stickers on the floor. Turn right in to the green waiting area and follow the orange stickers to the left to Audiology reception.

Please be aware that the car park at Warwick Hospital can get very busy. Please allow plenty of time for parking, if you are over 10-15 minutes late for your appointment we may have to rearrange it for another day.

Stratford Hospital
If you park in the multi-storey car park please leave through the pedestrian exit and turn to your left. You will see the Outpatients department straight ahead of you. Once there go through the automatic doors and you will find main reception on your right hand side. Please let them know you have arrived for your appointment. The Audiology room is straight ahead of you signed as ‘Hearing Services’. Please take a seat in the waiting room and wait for the Audiologist to call you.

Ellen Badger Hospital
Please enter through main reception at the front of the hospital and let main reception on your right know you are there for an appointment. Please take a seat in the main waiting room by reception and wait for the Audiologist to call you.

Preparing for your appointment

Your initial assessment will be with a member of the Audiology team and will last up to an hour.

During this appointment we will:

  • Talk to you about your hearing problems and the impact it is having on your quality of life.
  • Go through some medical questions.
  • Complete some diagnostic hearing tests.

Based on the results we will go over your treatment options with you. Treatment options may include managing without technology, the use communication tactics, the use of assistive listening devices, the fitting of hearing aids or an onward referral. There are benefits and limitations of each treatment option and the Audiologist will discuss these with you allowing you to make a decision on your treatment. For more information about treatment options please click here to see our option grid.

For more information about being new to hearing loss and what to expect from your hearing assessment please click here.

At the end of your appointment you will be given a leaflet about what has been agreed with you. An example of this leaflet can be found below.
Your hearing assessment explained

The Audiologist will go through a thorough examination using the most appropriate tests and procedures to support you. If you would like to know more about the range of tests we can undertake please see the leaflet linked below.
Tests and procedures

Adult rehabilitation and hearing aids

We are currently using a wide range of behind-the-ear hearing aids from different manufacturers, including Oticon, Starkey and Phonak. We will offer you the most appropriate hearing aid(s) for your hearing loss from our selection. (Please note that in-the-ear hearing aids are not routinely available).


You will be given an instruction leaflet for your hearing aid. The model or type of hearing aid you have can be found by looking at the underside of the hearing aid. If you mislay your leaflet and would like a replacement please ask the audiologist at the next appointment you have.

It’s not unusual to find that it takes a while to get used to your new hearing aid. Your hearing aids should make the sounds you find difficult to hear louder. They can’t give you perfect hearing, but they should help you to hear speech and everyday sounds, such as the television or the doorbell, more clearly. Wearing hearing aids should never make sounds uncomfortably loud or make your hearing worse and if you experience this then please come back to see us.

Most hearing aids are also designed to reduce certain kinds of background noise but they do not eliminate the noise completely and so using other clues (such as lip-reading) can help.

As well as wearing your hearing aid as much as you can to get used to the sound and get the most from it, there are a number of other things you can do to help yourself. Click here to view useful advice whether you do or don’t wear a hearing aid.

In your appointment you will provide with an instruction booklet, which will provide you with everything you need to know. An example of this leaflet can be found here.

Another useful resource is a range of videos which can provide you with information about your hearing aids. These have been developed by the National Institute of Health Research and cover the following areas:

  • Getting to know you hearing aids
  • How to insert your hearing aids
  • What to expect when wearing hearing aids
  • Adapting to wearing hearing aids
  • Communication tactics
  • Using the phone and other devices
  • Hearing aid care and troubleshooting

Please click on the link below to access each of these videos

C2Hear - Advice on hearing aids and communication that has been developed by hearing aid users and audiologists

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