Audiology (hearing) for adults

Audiology Services during COVID-19:

Please read our Audiology Newsletter for information of how we are running our service at the moment and how to contact us.

What we do

Our Audiology teams are here to help people with hearing difficulties and Tinnitus. The team consists of Audiologists, Assistant Audiologists and Administrators, and we liaise closely with Ear, Nose and Throat (ENT) consultants and other professionals.

The Audiology Department is a recognised training centre for Aston University in Birmingham and usually has a placement for students who want to gain valuable clinical experience to qualify as an Audiologist.

We are delighted to have been recognised for the commitment we have to each of our patients.

We have the ‘Inspired by IDA’ benchmark and our department was the first nationally to be accredited as IDA approved, labelled for high-quality, personalised hearing care.

The label is issued to hearing specialists who have completed courses in person-centred counselling from the IDA Institute in Denmark. Clinics can obtain the label if 80% of the staff have completed the courses. The label allows you to identify hearing specialists who are committed to providing you with personalised care and advice on how to manage hearing loss in daily life.

What is Person-Centred Care?
Person-centred care is a way of seeing people and their families as experts in their own experience of hearing loss, working alongside the health care provider to determine which solutions and strategies will help those most.

What to expect

A person-centred hearing care professional will:

  • Talk to you about your individual needs and preferences.
  • Invite your spouse or other close relatives to join sessions.
  • Work with you to establish a treatment plan based on your personal lifestyle.
  • Provide you with advice on managing hearing difficulties in daily life.

View information on Tinnitus click here and Hyperacusis (Sound Sensitivity) click here.


Audiology is a major support service to ENT but also operates independently accepting GP referrals for many of its services.

  • For new patients over the age of 55 who are seeking support with their hearing problems and have no active ear disease, please ask your GP to refer you directly to the Audiology Department.

If you are a patient with additional ear problems who is seeking support with their hearing problems (and have not previously seen an Ear Nose & Throat doctor before) or you are under the age of 55, please ask your GP to refer you to ENT. Some examples of ear problems are:

  • Sudden hearing loss – within 72 hours (this is counted as a medical emergency so please seek support from either your GP or A+E as soon as possible)
  • Rapid onset of hearing loss (90 days or less)
  • Fluctuating hearing loss which is not associated with having a cold
  • Asymmetrical hearing loss (where one ear seems worse than the other)
  • Regular ear infections/discharge from your ears (which is not wax) or regular pain
  • A perforated eardrum or other issues with your outer ear can be seen when your doctor examines your ear
  • Tinnitus where you have it only in one ear, it beats in time with your pulse, it is affecting your quality of life and sleep disturbance
  • Sound sensitivity (Hyperacusis)
  • Vertigo (Dizziness)
For patients who

require a hearing test only (even if you are under the age of 55) your GP is

able to refer you directly to Audiology if you are over the age of 18 years,

but if you require a hearing aid other than another

intervention then your GP will need to refer you through ENT to access this service.

We also run a Specialist Hearing Clinic for adults with complex hearing losses or co-existing conditions and your GP can refer you to be seen on this clinic. Please click here for more information.

For all referrals, your ears should be completely clear of wax prior to attending your appointment, in order to complete all of the testing and procedures required. Please see your GP for advice on wax removal.

Hearing Aid Repairs

Since COVID restrictions still remain within the Hospital we no longer provide an Open Repair Service. All requests for Hearing Aid Repairs should be made by contacting the department for a booked appointment by phone or email.

We also operate a postal service for hearing aid repairs, replacement tubes and batteries. If you wish to use this service we would recommend you post your hearing aids via Special Delivery. Please enclose your hearing aid and include your identification details (Name, Date of Birth, and Address) and a brief description of the fault / request.

Postal repairs should be sent to:

Audiology Department
Warwick Hospital
Lakin Road
CV34 5BW

We also operate a hearing aid repair drop off service. We will then return the hearing aid to you via post or you can arrange to collect the hearing aids from us once they are ready.

You can also book an appointment to see us for a hearing aid repair as long as you are not self-isolating and do not have any symptoms of Covid. These repair appointments will last up to 15 minutes.

Please contact us on or call us on 01926 482 668. Please include your name and address, your date of birth in your message.

We are able to post batteries and tubing to you by request

Preparing for your appointment

Your initial assessment will be with a member of the Audiology team and will last up to an hour.

During this appointment we will:

  • Talk to you about your hearing problems and the impact it is having on your quality of life.
  • Go through some medical questions.
  • Complete some diagnostic hearing tests.

Based on the results we will go over your treatment options with you. Treatment options may include managing without technology, the use of communication tactics, the use of assistive listening devices, the fitting of hearing aids or an onward referral. There are benefits and limitations of each treatment option and the Audiologist will discuss these with you allowing you to make a decision on your treatment. For more information about treatment options please click here to see our option grid.

For more information about being new to hearing loss and what to expect from your hearing assessment please click here.

At the end of your appointment, you will be given a leaflet about what has been agreed with you. An example of this leaflet can be found below.

Your hearing assessment explained
The Audiologist will go through a thorough examination using the most appropriate tests and procedures to support you. If you would like to know more about the range of tests we can undertake please see the leaflet here: Tests and procedures

Adult rehabilitation and hearing aids

We are currently using a wide range of behind-the-ear hearing aids from different manufacturers, including Oticon, Starkey and Phonak. We will offer you the most appropriate hearing aid(s) for your hearing loss from our selection. (Please note that in-the-ear hearing aids are not routinely available).